I have a client that has an issue with M$ Word (v.2000 or 2003). Seems she gets dependable crashes...Winword.exe... when using templates for her job. She's uninstalled 2000 and installed 2003. Her boss came over and recreated her templates (she's a medical transcriber). About 2 weeks after the install and template creations the problems returned.
My understanding of Word is limited but the research I've done tells me that all her templates are based on the Normal.dot template. If that template is deleted Word will recreate another. Problem is if you delete it then the templates based on it will go to. I know, I had her remove it not knowing this would happen. Fortunately it went into the Recycle Bin and she was able to recover her templates.
Seems to me that the problem didn't go away:
1. uninstalling or upgrading the Office suite
2. recreating the templates
Therefore, does it make sense that maybe the OS is causing the problem? RAM issue?
I've asked her to use msconfig to turn off everything and see if it's something in the background running that's interfering with Word. She hasn't done that as of today 8/23.
I'm soooo confused
Alan <><