I have no cd, but the sticker is on the pc with all its numbers and the start button, it looks like it should. Like I said, I don't think I am being able to explain myself right just typing this. The desk top has my computer,recycle bin,documents,internet explorer, I also tried to download my yahoo dsl internet cd and it comes up black with blue dots, completely unreadable, thinking maybe that would help. So now I am trying to email sbc and see what that problem is. All apps were suppose to already downloaded so I didn't need the cd