No supported device found ! ! What ?? Help ! !

[koalaw]

Computer info:
XP SP2 Pro
2.13G
512 Ram

Trying to install:
Twinhan DTV ATSC D&A model 32500, PCI card

I've tried their website -0-
I've tried moving it from PCI slot to another PCI slot -0-
I've tried installing new hardware -0-
When I use the disc for installation that came with the card, I get  an error message "No supported device found! Attach the device & press "Yes" to try again or "No" to continue...." ..... so I press no to continue, then when I start the program Twinhan DTV I get another error message "Cannot support the card or driver, please check the hardware installation."


I could really use some help. How do you get a computer to see a new piece of hardware that you have put into it ?

Please ... someone surely has had this happen to them before.

[honvetops]

Give this a try,  uninstall what u installed for this tv card so far.
Take the card out of the puter.
Reebot  of course.
Install the CD  1st.
Reboot, check install ,then turn off puter.
Put card back into appropriate pc-slot.
See if the installed drivers work and hardware is found then.

[Raptor]

Is the device detected by Windows at all? If it is not, the device may be malfunctioning.

[koalaw]

Tried your suggestion honvetops ... didn't work.

When I try to turn the program on ... my error message is "Cannot support the card or driver"
When I try installing the program ... my error message is "No supported device found!"

Maybe you are right Raptor ... I will try the card in another computer and if again it is not detected, then I will know it is not working.

Thanks guys

[Raptor]

Try a different PCI slot as well. Have you taken precautions against Electro static discharge before handling the card?

[koalaw]

Well Raptor ... with your help, I removed the card from one computer, put it in another and immediately it was installed and everything is working great. Now I just have to learn how to operate the program that goes with it. LOL. That's my problem.

Thank you for your ideas and suggestions. I wish I really knew why the other computer would not detect the card. Oh well, I guess it's a good thing I have more than one computer.

Thanks again.

[Raptor]

Did you try to force it to detect the card using the new hardware wizard? I assume the PC it didn't work on is the PC you want to use the card with. If not, well, you should read on anyway:

It should detect it regardlessly but perhaps your Windows installation isn't as solid as it used to be. You should scan for Viruses, Spyware and Trojan Horses and do a bit of cleaning up here and there by using a registry cleaner and the like such as Crap cleaner(click)