DVD tray won't stay closed

[Bonehead]

Hi,
I am new here & hope someone here can help me. When I closed my DVD tray after inserting a disk it popped open again. After a few more attemps with the same results I removed the disk and when I closed the tray it opened again. I restarted my computer hoping this would fix the problem but it didn't work. The tray closes when I start my computer then opens by itself & stay's open when I shut down the computer. I went into the control panel and checked the system properties of this device and it shows that"This device is working properly". If I go into my computer and click on this device's icon, I get the message "E:\ is not accessible The device is not ready" I don't know what else to try.  I have a Dell Dimension XPS T500 , I am running Win 98, and the factory installed DVD is a Toshiba DVD-rom SD-M1202 . Does anyone here know how to get it working properly :-? THANKS :-? :-?

[Raptor]

Scan for viruses/spyware.

[patio]

How good are you at mechanical things ? ?
CD drive trays are pressure sensitive. This is why you can press lightly on an open tray and it will close.

But because your's is opening i suspect there might be a foreign object inside the drive that is causing this.

I f you are adept at taking things apart i would go down this road by removing the unit from the machine and investigating further...

However if it's a fairly new unit i would consider returning it for a warranty replacement.

patio.  8-)

[ale52]

It's defective...replace it.

Alan <><