computer running sluggishly please help

[Rayden]

Ok I took my computer to best buy to get it fixed and they found viruses to be my problem and removed them. Now I have my computer back and while all the viruses and the problems they caused are gone, every thing is running real slow. I read through the service log they left on my computer (which I will post below) and noticed two things. One they seemed to have messed around with my settings. Two they were unable to defrag completely which I tried and was not able to as well. I would try to do a system restore but they cleared out all my restore points. I have also ran Mcafee virus scan and Ad-Aware and both fond nothing. At this point any suggestions would be great aside from reformatting.
  





                        This is the service log they left me

Star ID #:      00212-879325288

Precinct Agent:      Agent Ted

Black Ops Specialist: Agent Bachman, Val Arvin Elicay, agent marvin dipasupil; Agent Jeph Adalia

Notes:      Unit is slow. Made sure power management/screen saver
      were disabled. Adobe Reader installer keeps launching
      itself. MRI in single optical drive.
Ad-Aware previously installed

SKUs Performed By Black Ops Specialist:
   ___ Diagnostic                      (SKU: 1856593)
   ___ Computer Optimization                (SKU: 3984825)
   _X_ Adv. Computer Repair and Diag.      (SKU: 6684206)

   ___ Anti-Spyware Install            (SKU: 1478804) KEY:
   ___ Anti-Virus Install            (SKU: 1478804) KEY:

Recommendations:Needs AS and AV install, Needs to change/add hdd


Actions Executed By Black Ops Specialist:

Removed Adobe BHO/toolbar entries with MRI and Hijack This to stop the adobe reader
  installer from trying to launch itself, hooked back to JU since it sat and session
  expired.  IE and explorer.exe now work fine after removal of corrupt Adobe toolbar/BHO.
  -Agent Rico (at store) 11/22/06 8:48 PM MST

5:57 AM 11/24/2006 McAfee Security Center updates - 0 updates found <KCB>
5:59 AM 11/24/2006 Unused Desktop Icons moved to folder "Unused Desktop Icons" folder on Desktop <KCB>
6:03 AM 11/24/2006 48.0MB of temporary files removed <KCB>
8:04 AM 11/24/2006 QA+Win32: HD, Memory & System Board passed diagnostics <KCB>
8:32 AM 11/24/2006 Agent Tools installed & updated <KCB>

***Safe Mode
8:53 AM 11/24/2006 GS Sys Prep run <KCB>
9:01 AM 11/24/2006 Manually removed 3 malicious programs <KCB>
9:01 AM 11/24/2006 KaZaABeGone - 2 items removed <KCB>
9:15 AM 11/24/2006 HiJackThis - 11 items removed <KCB>
9:30 AM 11/24/2006 AS Ad-Aware - 0 items found <KCB>
10:45 AM 11/24/2006 AS Ewido - 10 items removed <KCB>
12:50 PM 11/24/2006 AS Spy Sweeper - 7 items removed <KCB>
2:18 PM 11/24/2006 AS Trend Micro - 79 items installed <KCB>

10:11 PM 11/24/2006      received in safe mode <vin>
10:16 PM 11/24/2006      AS Spyware Doc: 125 infections removed <vin>
10:16 PM 11/24/2006      AV McAfee: 1 item removed <vin>
11:30 PM 11/24/2006      AS TMAS: 0 found <vin>
11:32 PM 11/24/2006      AS Ewido: 0 found <vin>
12:29 AM 11/25/2006      AS Ad-aware: 0 found <vin>
1:21 AM 11/25/2006      AS Spyware Doc: 59 infections removed <vin>
2:29 AM 11/25/2006      AS KazaaBegone: 0 found <vin>
2:29 AM 11/25/2006      AS HijackThis: 1 item fixed <vin>
2:30 AM 11/25/2006      moved desktop icons and folders to "Desktop Folders and Icons" folder <vin>
3:04 AM 11/25/2006      AS Spyware Doc: 0 found <vin>
3:39 AM 11/25/2006      AS Spy Sweeper: 0 found <vin>
3:48 AM 11/25/2006      MSConfig: removed uncommonly used/blank startup entries; enabled all services and normal startup <vin>
3:49 AM 11/25/2006      reboot to normal mode <vin>

Normal Mode...

4:08 AM 11/25/2006      Temp Files: 4.9 mb cleared <vin>
4:31 AM 11/25/2006      AS Ad-Aware: 1 critical object removed <vin>

** 4:35 AM 11/25/2006 continued by Agent Reynes **

4:37 AM 11/25/2006      run AS Ewido 0 found<rrr>
4:47 AM 11/25/2006      run AS Trendmicro 0 found<rrr>
5:18 AM 11/25/2006      run AS Spyware Doctor <rrr>
5:25 AM 11/25/2006      run AS AdAware 0 found<rrr>
5:35 AM 11/25/2006      run AV/AS Panda active scan <rrr>

8:02 AM 11/25/2006      as trend micro - found 0 trace <mtd>
8:03 AM 11/25/2006      as spyware dr. - found 0 trace <mtd>
11:10 AM 11/25/2006      as spysweeper - found 0 trace <mtd>
11:13 AM 11/25/2006      activescan - found 2 infections, removed manually <mtd>
11:24 AM 11/25/2006      windows update - ie7 installed <mtd>
11:39 AM 11/25/2006      rebooting to complete updates installation <mtd>
11:52 AM 11/25/2006      kazaabegone - removed 2 items <mtd>
1:25 PM 11/25/2006      av mcafee - cant update becuase it is asking
                  for a log in name and password <mtd>
2:26 PM 11/25/2006      mri bde - freed 5.7MB <Mtd>
2:27 PM 11/25/2006      manually removed empty folders and temp files <mtd>
2:35 PM 11/25/2006      removed quarantined items of all agent tools <mtd>
2:35 PM 11/25/2006      optimized ie <mtd>
3:11 PM 11/25/2006      windows upadte - no hi pri <mtd>
3:11 PM 11/25/2006      defragmented c: <mtd>
3:11 PM 11/25/2006      applied agent tweaks <mtd>
3:11 PM 11/25/2006      created restore point <mtd>

***eval start
6:40 AM 11/26/2006 msconfig - set to normal and verified all services are enabled <jma>
6:55 AM 11/26/2006 ran the PO tool and verfiied the defrag failed <jma>
6:55 AM 11/26/2006 checked and verified the machine has been defragged <jma>
6:55 AM 11/26/2006 reran defrag and the fragmentation still is above 20% <jma>
7:00 AM 11/26/2006 will boot to safe mode to try defrag there <jma>

***safe mode
7:22 AM 11/26/2006 redefragged the drive using the defrag GUI and the command prompt <jma>
7:23 AM 11/26/2006 file fragmentation still at 45%. sa

[Fed]

Download, unzip, install and run Everest Home Edition
Everest

Select Computer>Summary from the left hand screen.
Right click in the right hand screen & select Copy All
Paste the details in here.

Is it slow when you are NOT connected to the internet?
Is it slow in safe mode?
What protection are you running?

[spirit2006]

Field      Value
Computer      
Computer Type      ACPI Uniprocessor PC
Operating System      Microsoft Windows XP Home Edition
OS Service Pack      [ TRIAL VERSION ]
Internet Explorer      6.0.2900.2180 (IE 6.0 SP2)
DirectX      4.09.00.0904 (DirectX 9.0c)
Computer Name      YOUR-J9BFDDR9VA (butlerz computer)
User Name      B Gardner
SMTP E-mail Address      [email protected]
Logon Domain      [ TRIAL VERSION ]
Date / Time      2006-12-08 / 21:06
      
Motherboard      
CPU Type      Intel Celeron, 2600 MHz (26 x 100)
Motherboard Name      Intel Sea Breeze D845GVSR  (3 PCI, 2 DIMM, Audio, Video)
Motherboard Chipset      Intel Brookdale-G i845GV
System Memory      [ TRIAL VERSION ]
BIOS Type      AMI (12/10/03)
Communication Port      Communications Port (COM1)
Communication Port      ECP Printer Port (LPT1)
      
Display      
Video Adapter      Intel(R) 82845G/GL/GE/PE/GV Graphics Controller  (32 MB)
3D Accelerator      Intel Extreme Graphics
Monitor      Plug and Play Monitor [NoDB]  (1610)
      
Multimedia      
Audio Adapter      Realtek ALC202(A) @ Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]
      
Storage      
IDE Controller      Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive      Floppy disk drive
Disk Drive      WDC WD400EB-00CPF0  (37 GB, IDE)
Optical Drive      LITE-ON LTR-48327S  (48x/32x/48x CD-RW)
SMART Hard Disks Status      OK
      
Partitions      
C: (NTFS)      [ TRIAL VERSION ]
Total Size      [ TRIAL VERSION ]

[Rayden]

Thanks for the reply and yes it is still slow with the internet disconnected and in safe mode as for protction I am running McAfee anti virus

and here is that everest info

Field      Value
Computer      
Operating System      Microsoft Windows XP Home Edition
OS Service Pack      Service Pack 2
DirectX      4.09.00.0904 (DirectX 9.0c)
Computer Name      JIM-EHL84M97FAL (1)
User Name      Jim
      
Motherboard      
CPU Type      Intel Pentium 4, 2800 MHz (21 x 133)
Motherboard Name      Dell Dimension 4600i
Motherboard Chipset      Intel Springdale-G i865G
System Memory      1536 MB  (PC2700 DDR SDRAM)
BIOS Type      Phoenix (01/15/04)
Communication Port      Communications Port (COM1)
Communication Port      ECP Printer Port (LPT1)
      
Display      
Video Adapter      RADEON X1600 Series Secondary  (512 MB)
Video Adapter      RADEON X1600 Series  (512 MB)
3D Accelerator      ATI RV530 Pro
Monitor      Dell E172FP  [17" LCD]  (M16094292F1S)
      
Multimedia      
Audio Adapter      Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]
      
Storage      
IDE Controller      Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller      Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive      Floppy disk drive
Disk Drive      IC35L060AVV207-0  (60 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive      Seagate External Drive USB Device  (74 GB, USB)
Disk Drive      HP Photosmart 8100 USB Device
Optical Drive      LITE-ON COMBO SOHC-5236V  (DVD:16x, CD:52x/32x/52x DVD-ROM/CD-RW)
SMART Hard Disks Status      OK
      
Partitions      
C: (NTFS)      38138 MB (5315 MB free)
E: (FAT32)      76295 MB (45592 MB free)
Total Size      111.8 GB (49.7 GB free)
      
Input      
Keyboard      Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse      Logitech-compatible Mouse PS/2
      
Network      
Network Adapter      Intel(R) PRO/100 VE Network Connection  (192.168.0.87)
Modem      Intel(R) 537EP V9x DF PCI Modem

[Fed]

Windows likes 15% free space, can you free up some space on C drive?
Get rid of 5 GBs.
Make sure all power saving options are turned off and try to defrag again.

[Rayden]

Last time I defarged I gave it 17% free space and what happens is that the status bar gets to about 14% done and then it stops and say that it is complete even though did relly do any thing. also as a said before when I looked  through the service log the best buy guy left it sounded like they could not get to work ether. But as far as power saving options  how would I make sure they were off?
 

[GX1_Man]

And what did they charge you to not fix it.? I would take it back and let them finish the job they already charged you for.

[Rayden]

yea I was going to go complain to them if i could not fix it myself but im not really jumping for joy at the idea of losing my computer for another week and a half.      Best buy geek squad = bad idea lol

[patio]

You have a DVD burner in that machine lets make use of it.
If you have movies; music; photos and any other files that are non-program or OS files burn them to a DVD.

Power down and re-boot.
Open My Computer and right click C:...choose disk cleanup and let it run.
Now choose Tools and run Defrag after right clicking all items in the tray and turning them off.

Unless there are problems with that HDD Defrag should now be able to run to completion.

Let us know...

[Rayden]

All right i tried that and i got the same resalt it gets to 14% and then stops

[patio]

Run the HDD manuf. diagnostics on the C: drive...available at the manuf. site.

It looks like it's only reporting 38G out of 60 unless i'm missing something. Any hidden partitions on that drive ? ?

[Fed]

Partitions      
[highlight]C: (NTFS)      38138 MB (5315 MB free) [/highlight]
E: (FAT32)      76295 MB (45592 MB free)
Total Size      111.8 GB (49.7 GB free)

Re-run Everest, what does the highlighted part say now?

Something's just not adding up with those numbers eh Patio :-?

[patio]

Agreed.

[Rayden]

Ok sry for the delayed repsonse heres that info you asked for

Field      Value
C: (NTFS)      38138 MB (5348 MB free)

I also went to th manuf. site. and downloaded there diagnostics tool but i cant get it to run. I also tried right clicking on my C drive and running the error checking tool which got about half way through and then said it could not complete  

[patio]

Which utility ? ?

Why wouldn't it run ? ?

Somethings amiss...