krissyafc........
i dont care
That's hardly an appropriate response to people who are attempting to assist you ........
Soybean asked you questions which you haven't answered !
dl65 has asked you a question which you havent answered !
The questions asked were for specific reasons.
Now as I see it you have several options ......
The first would be to answer the questions and wait for a response ......... which by the way you will receive.
or ....... you could Google your issue.........
or ....... you could take you machine in to a service shop and they will gladly take your money and possibly fix the issue .....
Hopefully you will graspe what we are trying to find out ......... more information on your issue.
dl65