Flashing 19inch Widescreen TFT

[speaker01]

My wife bought an Emprex 19inch Widescreen TFT for my Christmas and when I connect it up it flashes going from a normal screen to black in rapid succession. I took it back to my local Comet (where it was bought), they wouldn't accept it. They instructed me to phone  the number which they wrote on my receipt. All that I get whenever I have tried to phone this number has been the continuous tone.
Maybe they are still on holiday?

In the meantime is there anything that I can try? I have tried to alter the resolution and the refresh rate.
When I hold two of the buttons at the side, the flashing stops, but when I have to let go the flashing starts again.

My system is as follows:
AMD Athlon 64 3200+
1gb ram
ATI Radeon Xpress 200

I would be most grateful if someone can come up with a solution to this problem

[GX1_Man]

If you go into the BIOS and the monitor still has this problem, then it is definitely the monitor.

If the monitor has a fault, then it is best to use the warranty, however it is required (check your documentation). THere are no user servicable parts.

A merchant that will not take back faulty merchandise? I would talk to the manager and find another store in the future.

[speaker01]

I can go into the settings without the screen flashing.

I take your point about talking to the manager, which I will do if I can't find a solution

[Neil]

Try booting up in safe mode. Repeatedly press F8 when booting up. If it doesn't do it in safe mode, it might be your graphics card/drivers.

[speaker01]

Safe mode is fine

[GX1_Man]

If safe mode is fine, then try changing the screen resolution. Most LCD's have a native resolution (see your manual) that they work best at.

Go to the desktop and right click and choose Properties to change this.

[speaker01]

I have tried all that, nothing appears to work. What is the redraw rate and how do I alter it?
GX1_Man, when you suggest going into Bios, do you mean just to open up in bios or alter something.

I can quite happily open up in Bios without any flashing.

[GX1_Man]

Nothing to alter in the BIOS that will help your situation. I just wanted to know if the monitor was functional in some capacity before any Windows drivers came into play.

Did you check the resolutions as instructed?

http://www.microsoft.com/enable/training/windowsxp/screenresolution.aspx

[Neil]

To alter the redraw/refresh rate: display properties > settings > advanced > look in monitor/adapter tabs. If it's not already, try 60Hz first.

[speaker01]

Nothing to alter in the BIOS that will help your situation. I just wanted to know if the monitor was functional in some capacity before any Windows drivers came into play.

Did you check the resolutions as instructed?

http://www.microsoft.com/enable/training/windowsxp/screenresolution.aspx

Yes, in fact I have checked this quite a few times just to make sure and will do so again.