I am trying to fix problems by reloading windows XP Pro but every time I try it gets to the point of installing windows (4th step) and a pop up comes up telling me that the software of for Realtek AC97 audio has not passed Windows Logo testing and asks me to click yes or no, and at this time my Microsoft mouse disconnects so I can't click anything. And there it sits.
Setup will complete in 34 minutes. Restarting the computer takes it back to the beginning of the 4th step but every time I restart the mouse quits.
What options do I have? Will it ever make a decision on its own and continue without me clicking?
I made this computer so there is no help there.
Sandy
Update: I disconnected everything exept the mouse and got past the RealTek, now it wants the D-Link CD and I can't find that (used it two days ago) and now even though the mouse is lit up, I can't click yes or no on that!
Update: found the CD (not in its case) and now I'm down to 19 minutes. Looks like it may go this time!