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Author Topic: sudden loss of modem connectivity  (Read 1070 times)

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tnredhead

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sudden loss of modem connectivity
« on: January 12, 2007, 06:43:37 PM »
unable to dial out with modem. I have 56k dialup.
have deleted and reinstalled my Isp program. In Control panel, it says this modem is working properly, but in the hardware section, only the printer port is listed in the port section, I know that it should also list the communication port (COM 3). This seems to me to be the root of the problem. The isp installation program searches endlessly for my connection when I try to set it up. My phone line seems fine and works fine for a regular phone. Any suggestions for re-establishing the modem. Computer is a compaq desktop running xp home. There has never been a problem in the past. Browser is ie7 and firefox according to circumstances. Any thoughts would be welcome. Thank you for your time and input!

GX1_Man

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    Re: sudden loss of modem connectivity
    « Reply #1 on: January 12, 2007, 07:04:29 PM »
    What happened prior to all of this? Any recent power surges, lightning strikes or other unusual activity? How old is the modem? What make and model? Any recent changes in the BIOS?
    Please post as much information about your computer, operating system, and problem as possible, what happened prior to problems, etc. Too much info is OK, too little is pointless! Don't just say "My computer doesn't work. What's wrong?"

    tnredhead

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    Re: sudden loss of modem connectivity
    « Reply #2 on: January 12, 2007, 09:47:05 PM »
    no recent problems that I am aware of. Just tried to go online a couple days ago and the browser kept retuning message that could not load the page. As I said the problem seems to be related to the fact that the COM 3 port is no longer associated with the modem. Is this a software or a hardware problem. Should I be checking the modem physically i.e. trying to reseat it in the computer? I really can't relate it to anything about the computer except for the fact that it happened after an automatic update from IE6 to IE7. Any other thoughts. Thanks for your input.

    GX1_Man

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      Re: sudden loss of modem connectivity
      « Reply #3 on: January 13, 2007, 06:35:42 AM »
      Quote
      What happened prior to all of this? Any recent power surges, lightning strikes or other unusual activity? How old is the modem? What make and model? Any recent changes in the BIOS?

      Try using Add And Remove Hardware in Control Panel. Is anything seen in System in Control Panel?
      « Last Edit: January 13, 2007, 06:37:52 AM by GX1_Man »
      Please post as much information about your computer, operating system, and problem as possible, what happened prior to problems, etc. Too much info is OK, too little is pointless! Don't just say "My computer doesn't work. What's wrong?"

      tnredhead

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      Re: sudden loss of modem connectivity
      « Reply #4 on: January 13, 2007, 08:13:50 AM »
      the modem is an agere systems pci soft modem. driver version 2.1.56.0. Can anyone explain to me why it is not listed in the system section of control panel in the port section? I only see the printer port. The troubleshooter in Windows says to find the port the modem is using and check to see if it is enabled, but it is not even listed. if you click on the modem section, it says the modem is on COM3. Is there another way to approach this. ?an updated driver? I am woefully ignorant of how to proceed. Could this be a hardware problem? Do you think a new modem is indicated?

      WillyW



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      Re: sudden loss of modem connectivity
      « Reply #5 on: January 13, 2007, 09:18:01 AM »
      Quote
      the modem is an agere systems pci soft modem. driver version 2.1.56.0.

      WindowsXP,  or....  ?

      Question:  Have you tried un-installing it?    This assumes that you have the driver , so you can re-install it.
      Un-install it.     Reboot.     Is the modem detected by Windows?    If so,  re-install it.  
      Then check again in Device Manager...  does it appear there now?


      .



      GX1_Man

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        Re: sudden loss of modem connectivity
        « Reply #6 on: January 13, 2007, 04:21:35 PM »
        Right click and delete the modem in Control Panel/System and restart the machine. What happens now?
        Please post as much information about your computer, operating system, and problem as possible, what happened prior to problems, etc. Too much info is OK, too little is pointless! Don't just say "My computer doesn't work. What's wrong?"