Shutting Down

[chriscool9]

Hey there guys,
Yes another problem
Basically when trying to shut down, my laptop will do 1 of 2 things. The first is that it will shut down normally, but hang on the 'Windows is shutting down' for 5 minutes. The second scenario is that when i click on start, then 'Turn Off Computer' the egg timer will come up as the mouse and just stay there and the laptop wont shut down. But if I press the power off button on my laptop then it will shut down after 5 mins of being on the last screen where it says 'Windows is shutting down'. The same goes for if i CTRL-ALT-DEL and click shut down on there. Its just weird that when the laptop is just doing the egg timer thing but i do CTRL-ALT-DEL it responds instantly. Oh and i think its worth mentioning then if i do the CTRL-ALT-DEL thing, or just press the turn off button, even though it gets passed the 'Windows is shutting down' screen i have to do that thing where it scans my computer for disk errors at start up.
I don't know if I've explained it clearly enough, it is fairly complicated. So if anyone needs any more info please don't be afraid to ask.
Thanks

Chris

[Calum]

What protection do you have?
Specs?
What happened before this started?

[chriscool9]

Avast, nothing there that its picked up.
512mb of RAM
80GB hardrive
AMD Sempron 3000
Also i thought id put this in the post before but, i THINK, but im not sure that it started around about the same time i got it back from Acer repair's. They cleaned out the Heatsink.
Thanks

Chris

[Calum]

I remember your old posts now.
Hold on and I'll try and find something, I know of some cures for slow shut-downs.
Edit: Try the following, but be careful and don't change anything else.
[disclaimer]It works fine for me but I don't guarantee anything.  make a backup before you start if you have anything valuable that you want to keep.[/disclaimer]  To be honest, it should work fine.  Just want to make sure you're careful, because messing with the registry can have very bad effects.
Open up regedit - Start --> Run --> type regedit and press enter.
Navigate to HKEY_USERS --> .DEFAULT --> Control Panel --> Desktop
Don't expand Desktop.
Change "AutoEndTasks" to 1, and change WaitToKillAppTimeout" to something lower than it is, like 30000.
The first value forces Windows to kill hung applications at shutdown, and the second is the time it waits to do this in milliseconds.
Above, it is set to 30 seconds.
Apply both of these fixes, reboot and see what happens.
Hope this helps.
Calum.

[chriscool9]

Right ill have to give that a go tomorrow because i cant actually use my laptop at the moment. My friends borrowing it to type up some coursework so ill give that a shot tomorrow.
But thanks alot for help so far Calum, really appreciate it.

Chris

[Calum]

You're welcome.
Post back with the results when you can.
Calum.

[Fed]

http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

[Calum]

http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en

That too.

[chriscool9]

Hi there, OK so i tried to do what Fed said but when i try to download the validation thing all i get is this error message:
http://img218.imageshack.us/img218/4897/untitledvl1.png

Callum do you think i should try to get this sorted before doing what you told me?!
Thanks alot

Chris

[Calum]

That's because you're using Firefox.
I find I have a lot of issues with Microsoft downloads using FF.
Try using IE, much as it saddens me, to download it instead.
See if that works.

[chriscool9]

Hey thats great, thanks Calum.
Right ill do this, then ill do your method and ill report back.
Thanks

Chris

[Calum]

No problem.
Post back with your results from each suggestion.
Hope one of them works for you.

[chriscool9]

So ive uninstalled it. Do i need to set it up or do i just shut down and see?
Thanks

Chris

[Calum]

I've got absolutely no idea.
From the site it seems it is an installation package, so I assume you need to install it.
Other than that I've no idea.
I'm going to download it now and see.

[chriscool9]

Ok well it is installed. Ill give it a whirl now by shutting down.

Chris

[chriscool9]

Well if it has installedcorrectly, it hasnt worked. Ill try your suggestion.

Chris

[chriscool9]

Hey Cal, sorry i havnt replied just been hanging out at some of my mates houses and what not. Anywho ive had a chance to try it and im afraid there's no difference. Any more ideas?
Thanks

Chris

[Fed]

If it installed correctly it should show as running in your services.
Start>Run>Msconfig>Services.

[chriscool9]

Installed it is then. Whats next?
Thanks

Chris

[Calum]

So there's no difference after installing it, and no difference after the other suggestions?

[Fed]

After starting up try shutting down straight away without opening any other programs.
Also try safe mode and see if it is slow in shutting down.
Don't use Ctrl+Alt+Del or the mechanical shutdown button just yet, stick with shutting down via your mouse.

[chriscool9]

Ok hi Fed and Cal. Ok well basically i cant do the suggestion about shutting down as soon as i start up in normall mode because my laptop automatically logs me on. Not log on screen. So the first oppoutunity i get to turn it off all the process would of already of loaded
Ill try the Safe mode suggestion now.
Thanks

Chris

[chriscool9]

Right ok, safe mode worked fine. Tested it twice. So ive booted into normal mode and i tried shutting it down 3 times and it shut down all 3 times. So then i tried booting and then launching programs that i suspected might be causing it, but yet after launching them it still worked.
Its really starting to confuse me. When ive finished on this laptop ill leave it on for a while and try to shut down, post back what i find. Mean while any more suggestions?!
Thanks

Chris

[Fed]

So is it fixed?

[chriscool9]

Nope just tried shutting it down and it did the same thing, freezing so i had to do the CTRL ALT DEL
Any more suggestions? Would a HJT log be recommended?!#
Thanks

Chris

[Fed]

Yes put up a HJT log, it may give us some hints.

[chriscool9]

Logfile of HijackThis v1.99.1
Scan saved at 20:10:09, on 19/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\acer\eRecovery\Monitor.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Documents and Settings\Chris'\My Documents\My Downloads\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.skysports.com/club.aspx?clid=178&cpid=23
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe

[chriscool9]

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

[Fed]

At a quick look there's nothing outstanding there but I'll have a closer look later today.
Have you tried disabling the startup entries in msconfig, re-booting then try shutting down?
If it shuts down properly you can re-enable them one at a time but you will have to re-boot then try for a shutdown for each one.

[chriscool9]

Yea tried that
I dont have that many either.
So whats the next idea?!
Thanks

Chris

[Fed]

Msconfig only shows a limited number of startup locations, take a look with 'Autoruns' from www.sysinternals.com , you can temporarily disable entries from within the program too.

While your at it run these 2 online scans
Ewido/AVG Online Scan
Panda Activescan
but run ccleaner first to clean out any harmless junk before scanning.

[chriscool9]

Ok, thanks alot Fed.
Gimmie a couple of days to do it.
Thanks again

Chris

[patio]

StartupCPL is another handy one...it places a startup module in Control Panel.

The author is Mike Lin and he's written some very handy apps...

[chriscool9]

Hey guys, terribly sorry for late reply. Been at loadsa parties and been loaded with coursework. Anyway it doesn't matter now, when it doesn't respond if i leave it for 2 minutes it works.
Thanks so much anyway though

Chris