Right-click My Computer, click Properties, and then click the Device Manager tab.
Double-click the Ports (COM & LPT) branch to expand it, click Communications Port (COM4), and then click Properties.
Click to select the Disable in this hardware profile check box, and then click OK.
Double-click the Modems branch to expand it, click your modem, click Remove, click OK, and then restart your computer.
When your computer restarts, follow the instructions on the screen to reinstall your modem.