Hello,
First off, I should make it known I e-mailed Gateway Tech Support; however, they were not helpful at all. And I'm not wanting to pay 1.95 a minute to call them.
I have a Gateway 500GR, 3.2Ghz HT with 1GB of RAM, and a 200GB HDD. I decided I wanted to rid the computer of the programs that had been put on it buy the store I purchased it from (It was the demo model I bought), so I decided to perform a full restore of the computer. I have three CDs, a Drivers CD, an Applications CD, and an OS CD. The restore starts with the Drivers CD - this CD allows me to format and fdisk the harddrive. Then I insert the OS CD to begin installing Windows XP. Now here is where the problems begin. Once the OS is installed, it will ask for the Drivers CD - load some drivers, then the Applications CD - load some applications. However, when I insert the Drivers CD (Or the Applications CD for that matter), all I get is a 'Gateway Restoration Kit' image on screen, and a small box opening and closing to the right of the text. Nothing else. The computer is not frozen, and I can enter the Task Manager and end the process. What's more... is without the drivers from that CD - I can't seem to connect to the internet.
When I go into the Device Manager, and look under 'Other Devices' I have the following with question marks (Apparently without drivers): Ethernet Controller, PCI Device, PCI Simple Communications Controller, SM Bus Controller, Universal Serial Bus Controller, and Video Controller.
So... I can't even seem to connect to the internet to download these drivers, and have no idea which ones they are off the Driver CD.
