Without going into my sorry tale of woe at length, suffice it to say that I now find I am using a non-genuine windows package and non-genuine office package.
Have tried, unsuccessfully, to get anywhere with Microsoft so after reading various articles, etc., thought I would buy a genuine copy of Windows XP Home Basic. I am currently using WP Professional. I don't think I have to buy an office package as I understand there are 'free' versions of office software available.
Could a 'complete novice' install this?
I did visit a local pc shop (not the one who sold me the 'duff' copy) who asked why was I bothering? He could, for a price, get rid of the WGA messages, disable my automatic updates, get me back to Windows Media 10, etc. etc.
Any helpful advice would be appreciated.