Flash Player/ Javascript- images/ videos dont load?!

[goldie5785]

Hi, I have a Dell laptop that runs on Windows XP. Recently I had a virus and a computer technician deleted the virus and put Symantec Antivirus on my computer. However, since the virus was deleted, many of my websites don't work, such as banking websites and tv websites (like abc.com, mlb.com, etc.). The websites say that I dont have my javascript enabled (which I do) or that I dont have flash player (which I do). I even tried to redownload macromedia flashplayer and the place where I  was supposed to click "install now" didn't show up. Do you have any idea whats wrong with my computer? Thank you!
 
 
 
 

[patio]

Check to see if the Norton product you have includes a firewall...if it does you will need to do some tweaking in there to get it to allow the sites you cannot currently visit.

[goldie5785]

I opened up my anitivirus and it didnt say anything about  a firewall, but I dont really know where to look. However, I tried disabling the antivirus to see if the computer would work and it still did not. Any other ideas? Thank you!

[patio]

If you are using IE do the following:

1. Start 
2. Settings 
3. Control Panel 
4. Internet Options 
5. Security tab 
6. Reset all 4 security zones to Default 
 
1. Start 
2. Settings 
3. Control Panel 
4. Internet Options
5. Privacy
6. Restore 1 Default button
 
1. Start 
2. Settings 
3. Control Panel 
4. Internet Options 
5. Advanced 
6. Restore 1 Default button
 
You may need to do the following as well 
 
1. Start 
2. Settings 
3. Control Panel 
4. Internet Options 
5. General tab 
6. Remove cookies, temporary files and history 
 
Kudos to Raptor.