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Author Topic: What's wrong? :( malware problems  (Read 3796 times)

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hatefulthings

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What's wrong? :( malware problems
« on: June 02, 2007, 09:23:16 AM »
Alright guys and gals, I'm not sure what I did to my computer this time, but it's rather annoying. Get a bunch of pop-ups and stuff and can't remove them. Here's a hijackthis log attached. Any help is greatly appreciated!

-Michael

[cleaning up - attachment deleted by admin]

CBMatt

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Re: What's wrong? :( malware problems
« Reply #1 on: June 02, 2007, 09:59:07 AM »
Welcome to Computer Hope, Michael.  I'll be happy to take a look at your log and let you know what I find.  For future reference, please post your logs instead of attaching them.  It might take a couple of posts to get the whole thing, but it makes them easier to work with.  Thanks.


This should only take me a few minutes...
Quote
An undefined problem has an infinite number of solutions.
—Robert A. Humphrey

hatefulthings

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Re: What's wrong? :( malware problems
« Reply #2 on: June 02, 2007, 12:23:48 PM »
Thanks for the reply :) Sorry about not posting my log. I was not sure if it would be better to attach it or split it up into two posts. Looks like I have my answer now.

CBMatt

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Re: What's wrong? :( malware problems
« Reply #3 on: June 02, 2007, 01:13:32 PM »
Oh, don't worry about it.  It's really not a big deal; it's just a bit more convenient when you post it.  And I'm sorry about my late response.  I've been dealing with a bit of an...ordeal over here at home.  But that's over with now and I'm ready with some instructions for you.  I promise, it doesn't normally take this long!

From looking at your log, I can see that your Java is out of date (we'll take care of this in a bit) and that you don't have any active anti-virus programs.  I also don't see any evidence of a firewall (other than perhaps the standard Windows firewall, which is average at best).  Do you have any protection installed on your computer?

Now, with that said, let's take care of a couple of things...

You appear to have Vundo, so...
1. Download VundoFix and save it to your desktop.
2. Run VundoFix and click on Scan For Vundo.
3. Once it's done scanning, click on Remove Vundo.
4. When it prompts you to remove the files, click on Yes.
5. Your desktop will go blank as it's removing files.  Don't worry, this is normal.
6. It will prompt you to restart your computer, so click OK.
7. When your computer is turned back on, your problem should be gone.
8. The program normally produces a Vundofix.txt file.  Please locate this file and paste the contents in your next post.

And then, just to be thorough...
1. Download VirtumundoBeGone and save it to your desktop.
2. Reboot into Safe Mode.
3. Once you are in Safe Mode, run VirtumundoBeGone and follow the instructions.
4. Exit when it has finished and reboot back into normal mode.  Vundo should now be removed from your computer.


Another infection I see is PurityScan.
Copy everything inside the quote box below (starting with dir) and paste it into Notepad.  Go up to File > Save As... and click the drop-down box to change the "Save As Type" to "All Files".  Save it as findfile.bat on your Desktop.

Quote
dir C:\Program Files\Common Files\?ystem /a h > files.txt
notepad files.txt

Locate findfile.bat on your Desktop and double-click on it.  It will open Notepad with some text in it.  Please post the contents of that Notepad file here.


I also see evidence of SmitFraud, so please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm




Follow all of these instructions and post back with the requested logs, along with a new HijackThis log (there are a few other things we'll need to deal with) and an update on how your computer is running.

Also, before posting, you should download CCleaner (install without Yahoo! toolbar) and configure it according to this guide.
« Last Edit: June 02, 2007, 03:16:34 PM by CBMatt »
Quote
An undefined problem has an infinite number of solutions.
—Robert A. Humphrey

CBMatt

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Re: What's wrong? :( malware problems
« Reply #4 on: June 10, 2007, 04:58:52 AM »
Due to lack of feedback, I am closing this topic.  If you are the original poster and you would like this topic to be re-opened for any reason, PM me or another moderator and it can be arranged.

If you are not the original poster and you require help, please start a New Topic with information about your computer and your problem.
Quote
An undefined problem has an infinite number of solutions.
—Robert A. Humphrey