Author Topic: Can't access any web pages (Read 12542 times)

aliboy · « **on:** June 05, 2007, 01:30:46 PM »

Hi its my sisters computer.OS windows xp prof.What it is she logs on,Internet ok but after 5 minutes all she gets is the home page and a error message can't find page she had zonealarm put on I've turned this off still same problem her IE is not working every time i try to use it get error message can't find correct path or something like that.i've spent hours looking at setting and all i got is a headache not sure what to do tried system restore no good.she got bt105 modem wired broadband.on windows tray she keeps getting message local area connection usb unplugged but when i check can't find anything need help thank you

Comp Guy · « **Reply #1 on:** June 05, 2007, 02:34:25 PM »

Try downloading and running CCleaner (without the Yahoo! toolbar) and see if that helps.

Maybe your sister's computer has a virus on it. Here are some good free antivirus programs you can download: AVG free, AVG antispyware, Ad-Aware SE Personal, and Spybot Search and Destroy.

aliboy · « **Reply #2 on:** June 06, 2007, 03:41:14 AM »

Hi the problem is i don't get enough time on the net to download stuff she got ad wear SE and whats on AOL,not that good at it stuff so speak slowly.Should i just throw the computer out the window see if that fixes it

ale52 · « **Reply #3 on:** June 06, 2007, 08:43:06 AM »

Need...more...info...gasp

Operating system / antivirus & antispyware protection / service packs installed / when did it start happening / did it ever work right / installed any new software?

Alan <><

aliboy · « **Reply #4 on:** June 06, 2007, 04:41:13 PM »

Hi where do i start. OS windows xp prof sp2.she got zone alarm set as firewall.not got much security ad awere and whatever on AOL.I've turned off zone alarm thinking this might be the problem still the same after about 3-5 minutes all we get is AOL home page and nothing else.I've looked into settings to see if a box needs to be ticked or something,but can send emails so the net must be working?.Tried system restore can only go back to 2.6.07 for some reason.Her computer been working fine 2weeks ago.IE does not work properly not sure what else to do,can't stay on net long enough to download anything and it don't let me download anything oh ye tried to get on the net in safe mode and could not done a ad were in safe mode no change what next guys,and thanks for your patience

Comp Guy · « **Reply #5 on:** June 06, 2007, 07:06:01 PM »

Did you try downloading CCleaner? It is a smaller program so you should be able to stay connected long enough to finish it.

aliboy · « **Reply #6 on:** June 07, 2007, 11:13:34 AM »

Hi me again i hear you say.Computer won't download anything,but i got to play chess on line well one game!.One thing i notice on windows tray when i point over AOL icon it say AOL disconnected but i still get on line.

Comp Guy · « **Reply #7 on:** June 07, 2007, 11:40:16 AM »

Off topic: You like chess? Go to GameKnot.com.

On topic: So you are still having the same problem? Did you ever try downloading CCleaner? It's at www.ccleaner.com.

aliboy · « **Reply #8 on:** June 07, 2007, 02:08:17 PM »

Hi yes but wont download anything when you first get on the net it works fine and then it don't for some reason?.Can i download c cleaner on to a CD then run it on her computer,but not sure how

Comp Guy · « **Reply #9 on:** June 07, 2007, 04:04:10 PM »

Actually, you can download all the programs I mentioned above, and either burn them on a CD or put them on a flash drive (although a CD would be preferable because a virus could be transmitted through a flash drive). Does your computer have any CD burning software?

aliboy · « **Reply #10 on:** June 08, 2007, 01:53:14 AM »

Hi not sure what you mean,got a program called Roxio creator and real player and windows media.have never burned anything on to a CD before so speak slowly

Comp Guy · « **Reply #11 on:** June 08, 2007, 11:07:53 AM »

Roxio is a CD burning program. To burn a CD is to copy files from your computer onto a CD. This can usually only be done once. Problem is, I don't have Roxio and so I wouldn't know how to get you started. Try opening Roxio and going to the help file. It should explain how to use the program.

aliboy · « **Reply #12 on:** June 11, 2007, 11:57:43 AM »

Hi I'm back,done Ccleaner and AVG scan on my sisters computer nothing major to report computer still the same.I got into windows help tried to change IE setting it won't come up IE not working can't get on IE INTERNET option could this be the problem?.my sister getting the hump with me so need help,done a HRJ log got the results do i post it here or another thread

ps thanks for everything so far

Comp Guy · « **Reply #13 on:** June 15, 2007, 11:57:10 AM »

Sorry for taking so long to respond.

What is an HRJ log? Is it a HijackThis log? If so, then go ahead and post it here. I don't know how to read it but I will refer someone who does to this thread.

aliboy · « **Reply #14 on:** June 27, 2007, 05:21:11 AM »

Hi been away sisters computer still the same one thing I've noticed can't access INTERNET explorer INTERNET option could this be the problem?.Here is the result of hrj log not sure if this is right.

Logfile of HijackThis v1.99.1
Scan saved at 13:15:20, on 11/06/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\AOL\1177075149\ee\AOLSoftware.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\system32\sistray.exe
c:\program files\common files\aol\1177075149\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1177075149\ee\aolsoftware.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Seyfi Bey\My Documents\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.seekgoouk.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1177075149\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-GB\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u1-windows-i586-jc.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

thanks for help

CBMatt · « **Reply #15 on:** June 28, 2007, 03:43:32 PM »

aliboy, I've taken a look at the log and it looks clean to me. However, I don't see any anti-virus protection installed on that computer. Did you actually get the programs CompGuy suggested? If not, you need to download them and put them onto your sister's computer via CD and scan with them in Safe Mode.

Have you contacted your sister's ISP about this issue?

a5490 · « **Reply #16 on:** July 02, 2007, 09:49:05 AM »

Reformat.......it's a cure all

Comp Guy · « **Reply #17 on:** July 02, 2007, 02:34:18 PM »

Quote from: a5490 on July 02, 2007, 09:49:05 AM

Reformat.......it's a cure all

If you don't know how, it may just make it worse.

CBMatt · « **Reply #18 on:** July 03, 2007, 02:31:37 PM »

Quote from: a5490 on July 02, 2007, 09:49:05 AM

Reformat.......it's a cure all

Not necessarily.

aliboy · « **Reply #19 on:** July 09, 2007, 05:09:22 AM »

Hi i did a ipconfig all test when no web pages came up not sure but it could be my aol what you think

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Seyfi Bey>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : seyfi-family-pc
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-01-6C-AA-00-79

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GlobeSpan USB ADSL LAN Modem
Physical Address. . . . . . . . . : 00-11-F5-AE-3C-F1
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.213.14
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter The Internet (1):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.188.150.185
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 172.188.150.185
DNS Servers . . . . . . . . . . . : 205.188.146.145
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Seyfi Bey>
C:\Documents and Settings\Seyfi Bey>

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Author Topic: Can't access any web pages (Read 12542 times)

aliboy

Comp Guy

aliboy

ale52

aliboy

Comp Guy

aliboy

Comp Guy

aliboy

Comp Guy

aliboy

Comp Guy

aliboy

Comp Guy

aliboy

CBMatt

a5490

Comp Guy

CBMatt

aliboy