Need Help, not sure what the problem is.

[continuumcomplex]

Hmm, well she was having problems with McAfee for a while before the other stuff started happening. However, she completely lost use of McAfee around the same time that she lost internet connection. (Which is why I immediately suspected that something was messing with her comp.) But more or less, I suppose it was around the same time that McAfee died. Then I uninstalled it. Or at least attempted to.

And skype has been on there for a while. Probably at least a couple months before the problems started.

[continuumcomplex]

I downloaded and ran the McAfee removal program then rebooted, but it still doesn't work. Yet, for some reason, windows security center says that the McAfee firewall is still on. I also uninstalled Skype just incase, but again it didn't help anything.

[CBMatt]

Windows Security Center is likely referring to Windows Firewall, which isn't related to McAfee Personal Firewall.

At this point, I'm not really sure what else to suggest.  I was hoping McAfee might be the culprit, but that doesn't appear to be the case.  And I no longer see evidence of an infection.  Perhaps you should try taking your problem over to the Networking section.  I have very little personal experience with routers, so they might be able to provide you with suggestions that I cannot.

[continuumcomplex]

Well the reason I mentioned it is that it didn't just say that a firewall was active, it expressly said that Mcafee firewall was active. But I suppose it could still mean windows firewall. I suppose I will take it to the networking section, as I'm assuming that perhaps one of the things that had infected the computer did something which is causing the error. And thus, we removed the infections but now i'll have to discover what damage it caused so that it can be fixed. That seems to be the most logical explanation anyway. Well thanks a lot for your help; you've gotten her computer running again, now I just have to deal with the internet. Which, I must say, involves a great deal less stress.

[CBMatt]

I'm glad I could help...to an extent.  I just wish I knew exactly what changes were made to disable the internet.  And that's odd about Security Center.  You might want to try running through CCleaner a couple of times (especially the Issues feature) and see if that helps out at all.

[CBMatt]

As this issue appears to be resolved, I am closing this topic.  If you are the original poster and you would like this topic to be re-opened for any reason, PM me or another moderator and it can be arranged.

If you are not the original poster and you require help, please start a New Topic with information about your computer and your problem.