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Author Topic: Sytem Information  (Read 6624 times)

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cabra

  • Guest
Sytem Information
« on: July 13, 2007, 09:45:08 AM »
Hi
My System Information window contains Help And Support.
Help and Support work normally.
How can I recover System Information.
Also Index. dat  is missing .Dont know if it is related to the other problems.
Thank you in advance


Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5730.11
Memory (RAM): 2048 MB
CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+
CPU Speed: 1982.1 MHz
Sound card: Realtek AC97 Audio
Display Adapters: RADEON 9600 SERIES     | RADEON 9600 SERIES - Secondary   | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 1152 X 864 - 32 bit
:
Network Adapters: ULi PCI Fast Ethernet Controller - Packet Scheduler Miniport
CD / DVD Drives: D: HL-DT-STDVDRAM GSA-H10A  | E: HL-DT-STDVDRAM GSA-H10A
:
COM Ports: COM3 | COM1
LPT Ports: LPT1
Mouse: 16 Button Wheel Mouse Present
Hard Disks: C:  232.9GB
Hard Disks - Free: C:  215.9GB
USB Controllers: 4 host controllers.
Firewire (1394): 1 host controllers.
Router Zyxel PRESTIGE 650HW31-E
:

Manufacturer: American Megatrends Inc.
Product Make: 939Dual-SATA2
:
AC Power Status: OnLine
BIOS Info: ATAT COMPATIBLE  120605  A M I   12000506
Time Zone: Romance Standard Time
Battery: No Battery
Motherboard: 939Dual-SATA2
Modem: CNXT V9x PCI Modem

Directx 9.0c(4.09.0000.0904)

Super Anti-spy
Spycatcher Free
Spybot
Hijackthis
Avg Anti-virus
Avg Anti-Spyware
Regcure
Zone Alarm
Windows Defender
Ccleaner
a-squared free
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Jonas Wauters



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    Re: Sytem Information
    « Reply #1 on: July 13, 2007, 04:28:27 PM »
    Welcome to CHF Cabra!
    I see that you know what your doing. (although your CPU speed is a little to fast so fast that it is impossible)
    But I don't really understand the problem.
    Your help and support doesn't work or you can't see you system specs?

    Jonas ;)
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    Deerpark



      Egghead
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      Re: Sytem Information
      « Reply #2 on: July 13, 2007, 04:51:42 PM »
      As I understand it his System Information is displaying Help and support instead of what it should be showing... but I think we need you to give some more details cabra  because I'm a bit unsure of the problem as well.

      btw Jonas the cpu speed is correct:
      http://www.amd.com/gb-uk/Processors/ProductInformation/0,,30_118_9485_13041%5E13076,00.html

      Did you by chance get the actual speed
      Quote from: cabra on July 13, 2007, 09:45:08 AM
      CPU Speed: 1982.1 MHz
      confused with the CPU model?
      Quote from: cabra on July 13, 2007, 09:45:08 AM
      CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+

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      Any sufficiently advanced technology is indistinguishable from magic.
      Arthur C. Clarke (1917 - 2008)

      cabra

      • Guest
      Re: Sytem Information
      « Reply #3 on: July 14, 2007, 08:52:09 AM »
      Thanks to both of you for your replies.
      To be clear---If I click Start--Program-Accessories-System tools-System Information,
      I see Help and Support-----not sys specs.
      If I click Start--Help and Support-- that is normal
      What other info do you require??
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      patio

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      Re: Sytem Information
      « Reply #4 on: July 14, 2007, 11:27:21 AM »
      Go to Start/Run and type in sfc /scannow and hit Enter...have your XP CD handy as it will ask for it.
      Let it run to completion and re-boot.
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      " Anyone who goes to a psychiatrist should have his head examined. "

      Jonas Wauters



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        Re: Sytem Information
        « Reply #5 on: July 14, 2007, 11:40:14 AM »
        Patio has spoken again and again these are great words.
        I would also try start -> run -> type "CHKDSK /X /F"

        Jonas ;)
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        cabra

        • Guest
        Re: Sytem Information
        « Reply #6 on: July 14, 2007, 01:45:11 PM »
        Thanks to you all for your input.
        I have ran chkdsk,, but how do I keep the info on the screen long enough to read it ---
        It goes in a flash
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        Deerpark



          Egghead
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          Re: Sytem Information
          « Reply #7 on: July 14, 2007, 02:09:04 PM »
          For the drive with windows on (the one where you need to restart to do a chkdsk) you can try pressing pause on your keyboard. For any other drives you can type cmd in run and then in the new window you type "chkdsk drive: /X /F" (replace "drive" with the drive letter you want to scan, "d:" for example)

          But have you tried doing this yet?
          Quote from: patio on July 14, 2007, 11:27:21 AM
          Go to Start/Run and type in sfc /scannow and hit Enter...have your XP CD handy as it will ask for it.
          Let it run to completion and re-boot.
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          Any sufficiently advanced technology is indistinguishable from magic.
          Arthur C. Clarke (1917 - 2008)

          cabra

          • Guest
          Re: Sytem Information
          « Reply #8 on: July 14, 2007, 03:08:11 PM »
          Hello again ,
          I have ran chkdsk --------------volume clean, no problems
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          Jonas Wauters



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            Re: Sytem Information
            « Reply #9 on: July 14, 2007, 03:23:36 PM »
            Is your problem solved?
            what did you do with the other post?
            All that blank space.
            Could you please modify it and remove those enters.

            Jonas ;)
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            cabra

            • Guest
            Re: Sytem Information
            « Reply #10 on: July 15, 2007, 02:19:48 AM »
            Hi,
            Sorry I goofed somewhere. To sum up I have ran all the checks I was asked to do and there was no problems found. I have downloaded a program "lookinmypc" which does the same job as system info, so I will leave it at that until a solution is found.
            Dont want to waste anymore of your time.
            Thank you all for your help.
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            patio

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            Re: Sytem Information
            « Reply #11 on: July 15, 2007, 08:34:09 AM »
            DLoad and install System Information for Windows...very thorough and Free...

            What were the SFC results by the way ?
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            " Anyone who goes to a psychiatrist should have his head examined. "

            cabra

            • Guest
            Re: Sytem Information
            « Reply #12 on: July 15, 2007, 11:28:23 AM »
            Hi,
            Thanks for the download .Much better than mine . SFC had no problems.

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            cabra

            • Guest
            Re: Sytem Information
            « Reply #13 on: July 15, 2007, 02:08:57 PM »
            Further to this problem I found his:-
            QUOTE
            Msinfo32 - System Information (Error or Missing)

            Odd msinfo32.exe problem. msinfo32 mystery solved. (written by Vampirefo, furnished by Martin)

            <Quote>

            I finally figured it out, after running test after test. A index.dat file has been deleted, and that's why when some run msinfo32 they get the help center instead of system information.

            I had this problem, and just now got it figured out, I restored a new image and system information was working great, I then ran Spider which cleans temp files, I saved the report rebooted and system information was not working.

            I looked at what spider deleted and I found it deleted a index.dat here E:\\WINDOWS\\PCHEALTH\\HELPCTR\\OfflineCache\\index.dat
            I opened and image and restored just this dat, and now my system information is working, so this dat file is the cause for the problem.

            </Quote>
            could someone explain how I can" restore new image" or Index .dat to see if it works
            Thank you
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            Deerpark



              Egghead
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              Re: Sytem Information
              « Reply #14 on: July 15, 2007, 02:22:12 PM »
              I think that by "restored a new image" the poster meant that he restored windows from a backup image he had. So you would need to have made a backup image to be able to restore from one.
              Regarding restoring index.dat your best bet would probably be to get it from someone else. You can try mine if you want to experiment.

              [Saving disk space -  old attachment deleted by admin]
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              Any sufficiently advanced technology is indistinguishable from magic.
              Arthur C. Clarke (1917 - 2008)

              patio

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              Re: Sytem Information
              « Reply #15 on: July 15, 2007, 03:18:17 PM »
              SFC should have corrected this...
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              " Anyone who goes to a psychiatrist should have his head examined. "

              Deerpark



                Egghead
                • Thanked: 1
                Re: Sytem Information
                « Reply #16 on: July 15, 2007, 03:42:39 PM »
                From MS.com
                Quote
                Scans and verifies the versions of all protected system files after you restart your computer.
                That index file is not a protected system file.
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                Any sufficiently advanced technology is indistinguishable from magic.
                Arthur C. Clarke (1917 - 2008)

                cabra

                • Guest
                Re: Sytem Information
                « Reply #17 on: July 16, 2007, 05:52:10 AM »
                Hi Deerpark,
                Thanks for your reply and offer of the file. I would like to try that ----nothing to lose.
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                Deerpark



                  Egghead
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                  Re: Sytem Information
                  « Reply #18 on: July 16, 2007, 06:03:52 AM »
                  Go back to page 1 and find the post where I suggested you tried a replacement file. I appended my index file to that post as index.zip. Just unzip it and you should be ready to try it out.
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                  Any sufficiently advanced technology is indistinguishable from magic.
                  Arthur C. Clarke (1917 - 2008)

                  cabra

                  • Guest
                  Re: Sytem Information
                  « Reply #19 on: July 16, 2007, 12:47:44 PM »
                  hi,
                  Thanks to you all for your input on my problem.I have replaced index.dat and System Information is working as it should.
                  Cannot explain why as I only know the basics
                  Bye for now
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