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Author Topic: WINXP Log in then Log OFF without loading..  (Read 3654 times)

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Sankev

    Topic Starter


    Greenhorn

  • "ET IN ARCADIA EGO"
    WINXP Log in then Log OFF without loading..
    « on: September 20, 2007, 10:51:13 AM »
    Hello, everyone
    My first time that I need Help, I can't solve this one.
    I have Windows XP Home edition.
    Apparently I had a VIRUS (win32.virtob) screw my programs. After run Antivirus and clear and deleted infected files. I Restart my PC and I have the PASSWORD prompt (never before) then comes "loading preferences" as soon as this end comes "Logging OFF" and return to the password prompt.

    What can I do? Re-install Windows XP or Format Hard Drive?

    Thank you
    WinXP Home Edition
    Intell Pentium4 2GHz
    Asus P4P800S ATX Intel 848P
    250GBHd 2GB DDR SDRAM
    ATI Radeon™ 9800 PRO

    kbm292



      Intermediate

      Re: WINXP Log in then Log OFF without loading..
      « Reply #1 on: September 20, 2007, 11:44:51 AM »
      Before you format and reinstall you should try to boot into safe mode first.  So it logs you right back off just as you are about to reach the desktop?

      Sankev

        Topic Starter


        Greenhorn

      • "ET IN ARCADIA EGO"
        Re: WINXP Log in then Log OFF without loading..
        « Reply #2 on: September 20, 2007, 11:50:41 AM »
        Thank you for your replay kbm292
        I tried SAFE MODE, still does the same "Logging IN" shows the desktop (w/out the taskbar)then "Logging OFF" back to password


        buuuuaaa sniff.  :-[
        WinXP Home Edition
        Intell Pentium4 2GHz
        Asus P4P800S ATX Intel 848P
        250GBHd 2GB DDR SDRAM
        ATI Radeon™ 9800 PRO

        kbm292



          Intermediate

          Re: WINXP Log in then Log OFF without loading..
          « Reply #3 on: September 20, 2007, 01:48:41 PM »
          Does it log you off or does it restart?  What you're describing is it is logging you off, but if it's restarting it could be a different issue.  When did this start happening?  Was it the first restart after the virus removal?  Have you changed any hardware configurations at all?  Have you added software or removed software at lately?  how old is the power supply?  Are you comfortable with opening your computers case and making sure that everything is seated properly.  For example the RAM and video card?

          Sankev

            Topic Starter


            Greenhorn

          • "ET IN ARCADIA EGO"
            Re: WINXP Log in then Log OFF without loading..
            « Reply #4 on: September 20, 2007, 02:16:15 PM »
            Does it log you off or does it restart?  What you're describing is it is logging you off, but if it's restarting it could be a different issue.  When did this start happening?  Was it the first restart after the virus removal?  Have you changed any hardware configurations at all?  Have you added software or removed software at lately?  how old is the power supply?  Are you comfortable with opening your computers case and making sure that everything is seated properly.  For example the RAM and video card?

            Just log off to the PASSWORD prompt, doesn't restart; no matter if I turn the PC OFF or Restart, after the password (left blank) "loading preferences" I see the desktop without the taskbar and then "Logging OFF" and again the password.
            I just restart the PC after McAfee Antivirus finished Cleaning and deleting infected files. Even in SAFE MODE.Power supply is new; it's not a hardware problem.

            buuuaaa  :'(
            « Last Edit: September 20, 2007, 03:52:58 PM by Sankev »
            WinXP Home Edition
            Intell Pentium4 2GHz
            Asus P4P800S ATX Intel 848P
            250GBHd 2GB DDR SDRAM
            ATI Radeon™ 9800 PRO

            patio

            • Moderator


            • Genius
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            Re: WINXP Log in then Log OFF without loading..
            « Reply #5 on: September 20, 2007, 08:52:40 PM »
            Try hitting Enter when prompted for a password...
            " Anyone who goes to a psychiatrist should have his head examined. "

            Sankev

              Topic Starter


              Greenhorn

            • "ET IN ARCADIA EGO"
              Re: WINXP Log in then Log OFF without loading..
              « Reply #6 on: September 21, 2007, 06:49:39 AM »
              Thanks Patio
              But ENTER or click OK is the same, bringsme to desktop without icons or taskbar then "loggiing OFF" back to the password.
              I think I'll reinstall WinXP

              thank you
              WinXP Home Edition
              Intell Pentium4 2GHz
              Asus P4P800S ATX Intel 848P
              250GBHd 2GB DDR SDRAM
              ATI Radeon™ 9800 PRO

              Lateef

              • Guest
              Re: WINXP Log in then Log OFF without loading..
              « Reply #7 on: September 21, 2007, 07:06:09 AM »
              I have read the problem you have, i think formatting and reloading the operating system will be the best solution. otherwise try the followiing.

              Windows restarts without warning.
              Question:
              Windows restarts without warning.

              Additional information:
              This document is about computers that are restarting or rebooting by themselves, if your computer is turning off and remaining off please see document CH000689.

              Some of the below steps in the answer require you open your computer and remove hardware devices, while in the computer make sure you're aware of ESD.

              If you're looking for information about how to restart Microsoft Windows see document CH000825.

              Cause:
              This issue could be caused by any of the below possibilities.

              Software issue or error.
              Hardware issue or error.
              Heat related issue.
              Computer virus.
              Issue with operating system.
              Answer:
              Software issue or error
              Errors generated by software programs can cause a computer to reboot unexpectedly or without warning. If you are running Windows XP see the below section "For Windows XP users" before continuing.

              If you are not running Windows XP or following the below steps still cause your computer to reboot without warning. Boot your computer into safe mode, and let the computer run in safe mode. Additional information and help with getting into safe mode can be found on document CHSAFE.

              If the computer is still rebooting in safe mode the issue is likely not software related but something else, skip to the next section. If the computer is not rebooting in safe mode it is likely you have software related issue. We would recommend you run through the basic troubleshooting section for your operating system.

              For Windows XP users

              Windows XP is designed to automatically reboot each time an error occurs such as a BSoD. Although this may be nice for errors that do not occur often, users who have a re-occurring error may wish to identify the error to troubleshoot it. Below are the steps on how this feature can be disabled and enabled in Windows XP.

              From the desktop right click on My Computer.
              Click the Properties option.
              In the System Properties window click the Advanced tab.
              In Advanced click the Settings button under Startup and Recovery.
              In the Startup and Recovery window uncheck the Automatically restart check box.
              Click Ok.
              Now if the computer generates and error it should not automatically restart and enable you to display any errors your computer may be experiencing.

              Hardware issue or error
              Any failing hardware component in your computer could cause your computer to unexpectedly generate an error and/or reboot without warning. If you have recently attempted to add a new hardware device, remove that device to make sure it is not causing your issues.

              Make sure you are not encountering any hardware conflicts by viewing Device Manager for errors. Additional information about Device Manager can be found on our Device Manager page.

              New drivers can also cause this issue, if you have recently performed any hardware driver updates you may wish to try an earlier version of the drivers. Additional information and help with computer drivers can be found on our drivers’ page.

              If you have updated drivers and removed any hardware that could be causing this issue and continue to experience random reboots, it's possible that the memory is bad in the computer. Additional information about testing computers memory can be found on document CH000708.

              Finally, hardware devices that are not installed properly in the computer can also cause random reboots. Make sure all the cables and expansion cards are connected properly to the computer. The best way to determine this is to disconnect and reconnect all cables and expansion cards.

              Computer virus
              Computer viruses such as the blaster virus are written to reboot your computer without warning. Usually these viruses will make the computer reboot ever 5, 10, 15 or 30 minutes after the computer has booted.

              If you believe your computer may be infected with a virus or are uncertain if your computer is infected with a virus make sure your virus scanner definitions are up to date. Additional information about checking this can be found in document CH000533.

              Heat related issue
              Many computer today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets to hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing this could indicate a fan may be failing in your computer.

              You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other fans in the computer you will need to either open the computer and make sure the fan are working (processor fan and case fan) and/or if your BIOS monitors the RPM of the fans enter BIOS and make sure the BIOS does not report any errors.

              Users may also be able to determine how hot their computer is by onboard thermal sensors, if your computer comes equipped with these sensors make sure your CPU is not running to hot, additional information about how hot your CPU should be running can be found on document CH000687.

              Issue with operating system
              If after following each of the above recommendations your computer still continues to reboot it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case please try the below steps.

              Reboot the computer and enter CMOS setup as the computer is booting. If you are not familiar with how to enter CMOS please read through document CH000192.
              After you have loaded the computer in CMOS setup let the computer sit.
              If the computer does not reboot while letting the computer sit in CMOS it is likely that you are in fact experiencing an issue with Microsoft Windows and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows. Additional information about erasing the computer and starting over can be found on document CH000186.


              kbm292



                Intermediate

                Re: WINXP Log in then Log OFF without loading..
                « Reply #8 on: September 21, 2007, 07:06:43 AM »
                Have you tried logging in as a different user?  I believe in Windows XP Home there is an Administrator account that shows up when you boot to safe mode that doesn't have a password setup on it.   :-\  Have you tried to use that user?