graphics problems

[suejay]

I am having problems playing games that I pay for and download.


Here is my Hijackthis log Part 1.  Can anyone please help? 


Logfile of HijackThis v1.99.1
Scan saved at 8:02:31 PM, on 4/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\sue\LOCALS~1\Temp\Rar$EX01.734\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ninemsn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
O2 - BHO: XTTBPos00 Class - {055FD26D-3A88-4e15-963D-DC8493744B1D} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Big Fish Games Toolbar - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - C:\PROGRA~1\BFGTOO~1\BFGTOO~1.DLL
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl05a\BrStDvPt.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: IMVU.lnk = C:\Program Files\IMVU\IMVUClient.exe
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O8 - Extra context menu item: &ninemsn Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-au\msntb.dll/search.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\sue\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Ò×Ȥ¹ºÎï - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)
O9 - Extra 'Tools' menuitem: Ò×Ȥ¹ºÎï - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*

[suejay]

Part 2.

O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Stone%20of%20Destiny/Images/stg_drm.ocx
O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://www.worldwinner.com/games/v46/shared/FunGamesLoader.cab
O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://zone.msn.com/bingame/trix/default/TriJinx.1.0.0.87.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u2-windows-i586-jc.cab
O16 - DPF: {8FA2192F-B95D-40E3-898F-8D7ABB8E00D0} (SpinTop Games Launcher) - http://games.bigfishgames.com/en_mysterysolitairese/online/SpinTopGamesLauncher.cab
O16 - DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} (Sol Control) - http://www.worldwinner.com/games/v46/sol/sol.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Stone%20of%20Destiny/Images/armhelper.ocx
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

[Spero-T]

What kind of problems

[suejay]

I cannot open games and play.  It opens up a message window saying there is a graphics problem.  Is that enough information?

[Spero-T]

Maybe, Have you updated your video card drivers?

Can you play games that run of a cd

Can you list the specs of your computer ? 

[suejay]

Can you please tell me where to go to update my video card drivers?

Yes, I can play games on cd.

Here are my computer specs:

OS Name   Microsoft Windows XP Professional
Version   5.1.2600 Service Pack 2 Build 2600
OS Manufacturer   Microsoft Corporation
System Name   HOME-7564724020
System Manufacturer   GBT___
System Model   AWRDACPI
System Type   X86-based PC
Processor   x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1915 Mhz
BIOS Version/Date   Award Software International, Inc. F5, 29/10/2004
SMBIOS Version   2.3
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume1
Hardware Abstraction Layer   Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name   HOME-7564724020\sue
Total Physical Memory   512.00 MB
Available Physical Memory   176.59 MB
Total Virtual Memory   2.00 GB
Available Virtual Memory   1.96 GB
Page File Space   1.22 GB
Page File   C:\pagefile.sys

DirectX 9.0 is installed

Thank you:)

[Spero-T]

Sorry anther question, What is the game your trying to play.....

- Considering its online try updating your internet explorer
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

- Then to answer your question type in the name of your video card follow but drivers should be able to get them there

Listed below are a few common graphics cards and links to download their drivers:

3DLabs - http://www.3dlabs.com/support/drivers/

ATI - http://ati.amd.com/support/driver.html

Elsa - http://www.elsa.com/EN/Support/driver_gladiac.asp

Intel - http://support.intel.com/support/graphics

Matrox - http://www.matrox.com/mga/support/drivers/latest/home.cfm

Nvidia - http://www.nvidia.com/content/drivers/drivers.asp

S3 - http://www.s3graphics.com/drivers.jsp

SIS - http://www.sis.com/support/support_prodid.htm

Also have a look here if your still stuck more detailed info on updates
http://www.pokiemagic.com/help-graphics.htm

[suejay]

No worries:)

A number of games from BigFish games such as: Aveyond and Jewel of Darkness, both of which I have paid for.

Thanks for your help, I'll try your suggestions and get back to you:)

[Spero-T]

You could also try updating your java considering there all web browser games

[CBMatt]

You could also try updating your java considering there all web browser games

The latest version is already installed on the computer in question.  Same goes for IE.

suejay,
Can you please write down exactly what the message says?  There are quite a few things that could be causing problems, and knowing the exact wording of the message may prove helpful.

Out of curiosity, have you contacted BigFish about your problem?

Also, you should move HijackThis to a permanent folder (such as C:\Program Files\HJT).  Scan again and check the following entries...

O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\sue\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Ò×Ȥ¹ºÎï - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)
O9 - Extra 'Tools' menuitem: Ò×Ȥ¹ºÎï - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)

Close all windows (except for HijackThis) and click on Fix Checked.


Be sure to get back to us with an update.

[suejay]

Ok, have done all that has been suggested here (except for Java) and thanks for your help.

Yes, have contacted BigFish Games in mid-September but have had no reply as yet.

I have just this moment tried to play 3 games, 2 trial downloads and 1 paid game.

The first game "Disney Princess: Castle Party" came up with this error message:
Sa3d Engine::initDirect3D:Failed to create Direct3D device.

The 2nd game "Little Shop of Treasures 2" came up with this error message:
Could not start graphics engine.  Make sure you have 9.0 installed and Direct D is enabled.

The 3rd game (the paid one) "Moorhuhn - Jewel of Darkness" with this error message:
Error: access violation at 0x0040D72A (tried to read from 0x00000000), program terminated.

[Spero-T]

Start the DirectX configuration utility by going to Start, Run, then typing
dxdiag.exe
Select the Display tab.
Ensure that both DirectDraw Acceleration and Direct3D Acceleration are Enabled; if they aren't, click Enable.
Click Exit.

[CBMatt]

suejay, what video card do you have?  If you don't know, use a program such as Everest or PC Wizard to help you find out.

And while you're in Dxdiag, you should go ahead and click on the Test Direct3D button to run through through the tests.  Let us know the results.

[suejay]

Ok, I checked that both DirectDraw Acceleration and Direct3D Acceleration were both enabled.  I then went through the tests for the Direct3D and came up with this error message:

"Test failed at step 8 (creating 3D Device):HRESULT=0x80004005(Generic failure)"

I downloaded PC Wizard for my video card with these results:
ATI Technologies Inc Radeon 9600 Series (V350)

Thanks again for your help:)

[CBMatt]

The drivers you need for your graphics card are here...
https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/gamesite/7-9_xp32_dd_52443.exe

I'm not a GPU expert, but I believe you should be able to handle the graphics in those games.  I suspect your DirectX may have been corrupted.  Try to redownload it and re-install it...

http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

You may need to remove your current version first.


Go ahead and try these out and let us know how it goes.