Go to Start > Control Panel > Add/Remove Programs and remove the following (if they exist):
VSAdd-in
Viewpoint
Viewpoint Manager
Viewpoint Media Player
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If you do not use Windows Messenger, look for it in Add/Remove programs also and uninstall it.
**This is not MSN Messenger
If you do not see it in Add/Remove programs:
1 Select "Start"
2 Choose "Control Panel"
3 Choose "Administrative Tools"
** note in Windows XP Home edition, Admistrative Tools is in Performance and Maintence
4 Choose "Services"
5 Right-click on "Messenger"
6 Select "Stop"
To permanently disable Messenger:<---Preferred Method
7 Right click "Messenger"
8 Select "Properties"
9 Change "Startup Type" to "Disabled" and click "OK"
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Open HijackThis and select "Do a system scan only"
Place a check mark next to these entries:
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe<---If present
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime<---Unnecessary
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"<---Unnecessary
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe<---If present
Close all windows except HijackThis and click "Fix checked"
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Next post:
Tell me how everything went
Post a new HijackThis log
Tell me how things are now.
