Please, please someone help me!
On Tuesday, 11/13/07, I was deeply engrossed in a paper I was editing—everything was going well and I was really appreciating Word 2007—when all of a sudden my system started shutting down. Long story short: apparently MS Automatic Update decided to reboot my computer. If there was any warning beforehand, I didn’t see it—like I said, I was deeply engrossed in this paper I had been working on for two hours.
When my system came back up, the paper I was working on wouldn’t reopen, nor would the automatically saved copy. I got “file corrupted-cannot open” error messages on both until I gave up and deleted both of them thinking I would get another copy from the email I had originally received it in and start over. Didn’t work. When I attempted to open attached file (in email) Word would open a blank page. Tried this several times with the same result. Never was able to re-access that paper.
But then, things got worse:
1. I lost the ability to highlight text or to have any other interaction within a document other than typing letters or deleting by backspacing in a new document. If I open a previous document, I cannot access it at all. I cannot move the cursor or really do anything else. The mouse (either the cordless or the touchpad) has no effect within a document, although it works normally within the ribbons and menus. After running diagnostics and repair and multiple reboots, I am now able to use these functions within a document in safe mode.
2. Whenever I attempt to exit from Word, in whichever method, I get the message “Microsoft Office Word has stopped working, Microsoft is searching for a solution to the problem” followed by “Microsoft Office Word is restarting.” After it restarts and I try to re-exit it goes to “Microsoft Office Word has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available” and it offers a “Close Program” button that works. Not a problem in safe mode.
3. In the course of trying to troubleshoot problem number 2, I was directed to go to Word Options, which I did and discovered that I could not access the options with either my mouse or keyboard. I could not highlight to click on them. In the safe mode, I was able to highlight some of them (Customize, Add-ins and Resources) with the arrow keys, but not the rest.
I sure hope someone can help me. I have spent many hours over the past two days trying to help myself and have not been successful.
I have opted out of Automatic Update. From now on Windows will have to ask me before downloading or installing updates. Too late to save myself this hassle though
HP Pavilion dv9000t laptop
Intel Core 2 CPU 2.00 Ghz
RAM: 2046
200 Gig HD
Windows Vista Home Premium 32 bit
(I have the Windows Vista CD that came with the computer. Windows was preinstalled.)
MS Office Home and Student 2007 (Trial version was preinstalled. I have the CD that I bought separately and used the key from)
Norton Internet Security 2007
SnagIt
IE 7
Logitech SetPoint for cordless mouse
Thanks