After restarting my xp computer, all my personal added desktop icons disappeared, the general gateway wallpaper came back. I thought all my personal folders and files were gone however I have since found them and there were only relocated. Internet explorer and Outlook express stayed on the computer, however they were both wiped clean of any mail or favorites and when you go into them they are as if they were just installed and you need to set them up. I have an updated and working Norton and there is no virus. I have tried doing a restore to a different day, however it runs its course and then tells me it can't restore to that day. What could have happened and any idea of how I fix it?