outlook express

[ivanoe]

windows xp home ,changed from tiscali to sky broadband

I have changed isp and experiencing  problems setting up outlook express
see snap shot of error message
Can you advice please
ivanoe

[saving space - attachment deleted by admin]

[soybean]

You probably still don't have all OE settings set correct.  How did you get info for what you've already setup in OE for your email account?  Do they have specific instructions somewhere on their website?  If not, I'd say you need to contact them for that.  I found this page, http://www.sky.com/portal/site/skycom/contactus which may help.

I see they also have an online support via chat.  That's the ASK SKY feature on the above page.

[ivanoe]

these are the settings i have used taken from the sky site
Also here's the settings for Sky broadband
1. Enable POP in your Sky Email account. <<<<DID YOU DO THAT?
2. Open Outlook 2003.
3. Click the Tools menu, and select E-mail Accounts...
4. Select Add A New E-mail Account, and click Next.
5. Choose POP3 as your server type by clicking the radio button, and click Next.
6. Fill in all necessary fields to include the following information:
User Information:
- Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
- Email Address: Enter your full Sky Email address ([email protected])
Server Information:
- Incoming mail server (POP3): pop.tools.sky.com
- Outgoing mail server (SMTP): smtp.tools.sky.com
Login Information:
- User Name: Enter your Sky Email username (including @sky.com)
- Password: Enter your Sky Email password
7. Click More Settings... and then click the Outgoing Server tab.
8. Check the box next to My Outgoing Server (SMTP) Requires Authentication and select Use Same Settings As My Incoming Mail Server.
9. Click the Advanced tab, and check the box next to This Server Requires An Encrypted Connection (SSL) under Incoming Server (POP3).
10. Check the box next to This Server Requires An Encrypted Connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
11. Click OK.
12. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', and click Close.
13. Click Next, and then click Finish.

* Did you click Save Changes after enabling POP in Sky Email? To ensure that Sky Email can communicate with your mail client, be sure to click Save Changes on the Sky Email Mail Settings page.
Any ideas
Ivanoe

[soybean]

In your original post, you said "outlook express".  But, you just posted instructions for setting up an email account in Outlook, not outlook express.  Which are you using?

* Did you click Save Changes after enabling POP in Sky Email? To ensure that Sky Email can communicate with your mail client, be sure to click Save Changes on the Sky Email Mail Settings page.

I don't know what the asterisk refers to, but did you Save Changes on the Sky Email Mail Settings page?  I gather this is something you must do by logging on to Sky Email via your web browser.  Have you done that?

[ivanoe]

In your original post, you said "outlook express".  But, you just posted instructions for setting up an email account in Outlook, not outlook express.  Which are you using?

Yes  all the settings are taken from the sky web site

outlook express its the same settings for both

I don't know what the asterisk refers to, but did you Save Changes on the Sky Email Mail Settings page?  I gather this is something you must do by logging on to Sky Email via your web browser.  Have you done that?

Yes
All settings seem to set up to the letter ,but it keeps asking for username and password
when i try to send and receive

You can retrieve your Sky Email messages with a client or device that supports POP, like Microsoft Outlook or Netscape Mail.

To enable POP in your Sky Email account:

1. Go to Sky.com/tools.
2. Login with your Sky Email username and password.
3. Select Go to Inbox to open your mailbox.
4. Select Mail Settings at the top of the page.
5. On the settings page, select the Forwarding and POP tab.
6. In the POP Download section, select Enable POP for all mail or Enable POP for mail that arrives from now on – it’s your choice.
7. Choose what you would like to do with your emails after you download them:
Keep Sky Email’s copy in the Inbox
Archive Sky Email’s copy
Delete Sky Email’s copy
8. Finally click Save Changes.

[soybean]

Yes  all the settings are taken from the sky web site

outlook express its the same settings for both

You need to find step-by-step instructions for Outlook Express, just as you did for Outlook.  Surely, they have that.  Trying to take instructions for Outlook and applying them to Outlook Express is an iffy proposition.  The menus and screens are different.  So, again, you need instructions specificly for Outlook Express.

[skyblue]

Thanks soybean for your help, as i said they are both the same.
Configuring your email client: Outlook Express for Windows

1. Log into Sky.com/tools and enable POP in your Sky Email account.*
2. Open Outlook Express.
3. Click the Tools menu, and select Accounts.
4. Click Add followed by Mail.
5. Enter your name in the Display name field, and click Next.
6. Enter your full Sky Email address ([email protected]) in the Email address field, and click Next.
7. Enter pop.tools.sky.com in the Incoming mail (POP3, IMAP or HTTP) server field.
8. Enter smtp.tools.sky.com in the Outgoing mail (SMTP) server field and click Next.
9. Enter your Sky Email username (including '@sky.com') in the Account name field.
10. Enter your Sky Email password in the Password field, and click Next.
11. Click Finish.
12. Highlight pop.tools.sky.com under Account, and click Properties.
13. Click the Advanced tab.
14. Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP).
15. Enter 465 in the Outgoing mail (SMTP) field.
16. Check the box next to This server requires a secure connection (SSL) under Incoming mail (POP3).
The port will change to 995.
The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field.
17. Click the Servers tab, and check the box next to My server requires authentication.
18. Click OK to complete this process.

Did you click Save Changes after enabling POP in Sky Email? To ensure that Sky Email can communicate with your mail client, be sure to click Save Changes on the Sky Email Mail Settings page.

[soybean]

as i said they are both the same.

You said ...  Where?  This was your first post.  Does skyblue = ivanoe?   

[skyblue]

This was your first post.  Does skyblue = ivanoe?

Yes sorry to confuse you i am trying to sort this out for a friend. and it was his first post
and i thought it would be easier to take his username(ivanoe)just in case he came on adding his input ,i hope this is not confusing for you , but the problem is still the same he cant configure outlook express to work with sky can you help?
skyblue

[soybean]

What firewall is being used on that computer?

[skyblue]

Comodo

[soybean]

And, I should have asked, in my last post, AVG Anti-virus is installed, right?

[skyblue]

And, I should have asked, in my last post, AVG Anti-virus is installed, right?

Yes
Skyblue

[soybean]

Travel here. 

[skyblue]

Thanks soybean
We have already tried with the firewall and AVG disabled thinking it could be that , do you now suggest uninstalling avg and reistalling it again?
Skyblue

[soybean]

do you now suggest uninstalling avg and reistalling it again?

You've done that?  You never said so.

[skyblue]

You've done that?  You never said so.

No tried just disabling them not uninstalling them ,should i uninstall them then reistall them if it works
skyblue

[soybean]

should i uninstall them

"them"?  Who said them?  Uninstall and reinstall it, i.e. AVG, which was the solution to someone with the same problem in the link I posted.

[skyblue]

Ok i will get him to try this have to get back to you, thanks for your patience
skyblue

[skyblue]

OK soybean update
The main problem was comodo disabling it was not enough had to uninstall it,
Fix the problem with outlook express and reinstall comodo,everything works fine now
Thanks for pointing me in the right direction
Skyblue