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Author Topic: Windows explorer keeps shutting down  (Read 4945 times)

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chubbs67

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Windows explorer keeps shutting down
« on: December 17, 2007, 03:34:03 AM »
Hi

I hope someone outthere can help, i have a pc which is running windows XP service pack 2 3.2 meg it has 1gig ram and 360 gig hard drive i recently had to do a full restore and since then every so ofter my windows freeze up and some tiimes i have to do a hard reboot, could some one have had the same problem and help me out.

Thanks in advance

Iain

CBMatt

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Re: Windows explorer keeps shutting down
« Reply #1 on: December 17, 2007, 09:02:38 PM »
It could be a graphics card issue.  Have you installed the latest drivers?
Does this problem still occur in Safe Mode?
Use a program such as PC Wizard to check your temperatures.  What are they?
Does this problem happen more during any certain activities, or does it appear to be completely random?
Do you get any error messages?
What exactly do you mean by "full restore"?  Did you use System Restore?  Or did you reformat the computer?

All of this info and anything else you can think of would be very helpful.
Quote
An undefined problem has an infinite number of solutions.
—Robert A. Humphrey

chubbs67

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Re: Windows explorer keeps shutting down
« Reply #2 on: December 18, 2007, 12:37:03 PM »
Hi CBMatt

Thanks for replying and listed below are the answers to your questions

Yes i have the latest drivers for my graphics card
no it doesn't happen in safe mode
downloaded pcwizard  Processer temp is 60.5 c  Mainboard temp is 47 C ACPI Thermal temp is 60 c
The problem doesn't happen more during certain activites it sometimes happens when i am doing only one thing
no  reformatted the pc

Thanks again for anyhelp you can give me

Cheers


chubbs67

  • Guest
Re: Windows explorer keeps shutting down
« Reply #3 on: December 18, 2007, 12:41:12 PM »
Sorry forot to mention one other thing it sometimes flashers a dialog box up regarding the Dr watson debugger when it closes things down i don't know if this is relevant.

CBMatt

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  • OS: Windows 7
Re: Windows explorer keeps shutting down
« Reply #4 on: December 18, 2007, 04:51:52 PM »
Is this computer a custom build by any chance?

Those temperatures seem a bit high to me.  On average, my CPU temperature is 30C (36C if I push it) and my motherboard temperature doesn't usually go over 25C (it's 18C right now).  Your temperatures are about double what I would consider normal.

High temperatures can sometimes cause a computer to freeze and crash, which is certainly a possibility in your case.  At the very least, you should open up your computer and clean it out as thoroughly as possible with a can of compressed air (and nothing else!).  Possibly even apply a bit of thermal compound to help regulate the heat of your CPU somewhat.  Leave your computer's side panel open for awhile and let it run...see if there's a difference in performance at all.  Also, you should use PC Wizard to take a look at your fan speeds.  There's a chance your fans aren't running at optimal capacity or perhaps you simply don't have enough airflow coming in (another reason why you need to clean out the computer with compressed air).  Either way, there's a chance you might need a new/extra fan.  But we'll wait before drawing that conclusion.



Because your problem doesn't occur in Safe Mode, it might be taking some of the stress off of your hardware by not having so many different things running.  It could also mean you have a software issue.  If cleaning out your computer and giving it some air doesn't help, then we might want to take a look at things from this perspective.

What protection (anti-virus, firewall, etc.) do you have installed on your computer?

Dr. Watson conflicts with certain anti-virus software and will sometimes create freezes and crashes.  The severity level is usually a bit lower, but this is still a possibility.  If you have no need for Dr. Watson, you might want to uninstall it via Add/Remove Programs.  If you would prefer to simply disable it, refer to this page...
http://support.microsoft.com/kb/188296

If that doesn't help, there's always the possibility of an infection.  You might want to download HijackThis and post the log here.  The only versions I work with are 1.99.1 and 2.0.2, so download one of those.  Once you have scanned with it, you can either copy and paste the log (this will take one or two posts) or you can save the file as a .txt and upload it as an attachment.  By default, logs are saved in .log format, which currently isn't supported by our forum (I'm hoping to change this).



Go ahead and try out all of the above and post back with your results for everything.  If you can't do one of these tasks, please let me know.  And if you have any questions, feel free to ask.
Quote
An undefined problem has an infinite number of solutions.
—Robert A. Humphrey

chubbs67

  • Guest
Re: Windows explorer keeps shutting down
« Reply #5 on: December 19, 2007, 12:05:00 AM »
Hi

thanks for getting back to me will take side panel off this evening noticed one thing though very dusty at the back of pc so will invest in a can of compressed air and hopefully that will do the trick will try other things and get back to you with results

Cheers