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Author Topic: Word  (Read 2419 times)

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skyblue

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Word
« on: January 05, 2008, 06:28:51 AM »
Advice please
Windows xp home , office 2000
OK i am having problems opening word and word documents, the page hangs
In task manager (not responding )
Things tried uninstall and reinstall
Normal.dot changed name no success ,
Normal.dot deleted still no success any ideas???

Skyblue

soybean



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Re: Word
« Reply #1 on: January 05, 2008, 08:51:03 AM »
I suggest you download CCleaner (get the Slim version here) and run it's Windows scan and it's Registry scan.  Take some time to look at the options for the Windows scan; you may want to un-select certain items but, of course, if you un-select too much, you'll be negating the purpose of the scan.   

When you run the registry scan, you will be prompted to backup the registry.  Do so, and then have CCleaner fix all registry issues found.  Repeat the registry scan; sometimes, additional items will be found upon repeat scans.

This may not solve the problem, but it's still a good thing to do.  If this does not help, you may have malware issues, and some of our malware experts here can help with that.