Flame - I understand and thank you for trying.
However, dl65 offered some advice in a "nice" way. At least, it would have been something "concrete" to start with and my question was answered more than "do what N says."
We just deleted the Internet Temporary files, but NAV didn't say to do that! Sometimes, it's probably better to try the simplest first and not the "technical."
But, we're clean and I thank you for your time. I enjoy learning new things from you all.