cd rom disappeared from my computer after reformatting

[debby_s]

Okay, thank you, I will give that a try but to be honest although I don't know anything about computers I feel the odds of that being the cause quite slim compared to it being a hardware (software?)  problem giving that they were both working fine before I upgraded.


But then I could be totally wrong!

[Deerpark]

Is it only audio CDs they wont play? What program are you using to play the CDs?

[debby_s]

Hiya, 

  Yes, only audio cd's won't play.  I assume they would open in windows media player.

[Deerpark]

What happens if you open Windows Media Player and try to play the CDs from there?

[debby_s]

Hiya,

  Thanks for the reply.  It doesn't do anything...it doesn't acknowledge the cd being there.

[Frankie]

I'm confused here, so just to clear one thing up. Can you tell me is this a cdrom drive or a dvd drive we are talking about here? Does it say its a dvd rw on the front of the drive. Also is it only music cd that don't work. Software disks work fine do they?