How can I find what the problem is and fix it?

[minniemynx]

I have an e-systems computer with windows xp home edition operating system.  I recently tried to get the internet with virgin media. They sent me a modem and I installed it fine(I know this as it works fine with the laptop). 

The problem I am having with my desktop computer is that I cannot connect  to the internet.  The problem seems to be highlighted by a "169" ip address(according to virgin tech support),

I called a pc technical support line and they told me it was either a faulty network card or a problem with windows.  I had a new network card installed but I still cannot connect to the internet. 

I need to know how to find the problem first of all before I can attempt to fix it.

thanks for any input.

[tomshope]

Try this>>>

http://www.snapfiles.com/get/winsockxpfix.html

[patio]

Also go to Start/Run and type in ipconfig /all and post the results here...

[minniemynx]

tomshope...thanks for the suggestion, tried it and got the message this is not a valid file, when i tried to run it.


Patio...trying to connect to internet i do not get an error message but when i put my cursor over the connection icon on the taskbar it says "limited or no connectivity".

ipconfig info.....

Ethernet adapter local area connection 2:
connection-specific DNS suffix...:
autoconfiguration IP address...:169.254.164.166
subnet mask.............................:255.255.0.0
IP address................................:fe80::297:3fff:fe9a:7d%4
default gateway........................:

Tunnel adapter teredo tunneling pseudo-interface:
connection-specific DNS suffix....:
IP address................................ .: fe80::5445:5245:444f%5
default gateway........................:

Tunnel adapter automatic tunneling pseudo-interface:
connection-specific DNS suffix...:
IP address................................:fe80::5efe:169.254.164.166%2
default gateway.......................:

  i'ts all gobbledegook to me lol

hope this helps

thanks

[Broni]

In Run window, type in:
ipconfig /flushdns
Click OK.

Type in:
ipconfig /release
Click OK.

Type in:
ipconfig /renew
Click OK.

Turn off computer.
Disconnect modem fro power source. Wait 1 minute.
Power up modem.
Restart computer.
Try to connect.

[minniemynx]

thanks for the reply Broni.

I did exactly as you suggested it said:-

Windows IP configuration

An error occured while renewing interface local area connection 2: Unable to contact your DCHP server. Request has timed out.

but still nothing.  I did the ipconfig thing again when I restarted the computer, still says exactly the same thing as I posted above.

I do appreciate all the help, thanks very much.

Any other suggestions?

[Broni]

Try winsockxpfix: http://www.snapfiles.com/get/winsockxpfix.html
and lspfix: http://www.cexx.org/lspfix.htm
One at a time. Restart computer after each fix.

[viking]

Do you have a router? To which you connect the laptop and the desktop?

Maybe the modem "learn" the MAC address of the laptop, and when you connect the desktop you have to restart (keep it stopped for a few seconds) the modem, to "relearn" the "new" MAC address (of the computer). When you will connect again the laptop, you will have to restart the modem (if this is the issue).