This is definately the problem. I went to the link that you gave me. I have been to this website before. Unfortunately, I get a warning that my "security contorls prohibit the running of Active X controls on this page. As a result the page may not be displayed correctly." I click "ok" and nothing happens. Therefore I have not been able to update my computer. Is there a may to lower the security settings other than through "Tools", "Internet Options", "Security" ? Thanks, Bill.