Quicktime install problem

[boo]

i have the version of quicktime b4 the new 1

i tried to install the latest version of iTunes and it said that it needed quicktime. itunes runs fine.

i then downloaded quicktime by itself and tried to install and got this message

error reading from file C:\documents and settings\asher\local settings\temp\ixp721.tmp\quicktime.msi
verify that the file exists and that you can access it

i dont know what the problem is!!
please help me.......

[Broni]

iTunes comes with QT. Try to uninstall both Itunes, and QT, and then try to install iTunes.

[boo]

i downloaded a quicktime only installation

if i do uninstall iTunes, how wud i get my library and playliists etc back after?

[Broni]

You can back them up. Depending on your version:
http://docs.info.apple.com/article.html?artnum=302392
http://uneasysilence.com/how-to-backup-your-windows-itunes/
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-backing-up-ipod-and-itunes-music/

[boo]

ok so i uninstalled itunes with many problems. i had to use ccleaner to do it bcos i cudnt otherwise, it wudnt let me.
i downloaded a new version of itunes and this is the message that i got.
its ludicrous!
take a look...............

ps i had to put it in monochrome to minimize the file size

[file cleanup - saving space - attachment deleted by admin]

[boo]

this is a quicktime only install thing and this is the message i got everytime i tried it!!!

[file cleanup - saving space - attachment deleted by admin]

[Broni]

First of all, you're not the only one with this problem. I went through it myself.
This is what worked for some people, and worked for me:

1. Uninstalled all versions of Quicktime and iTunes, and ran CCleaner
2. This left one version of Quicktime (somehow undetected), so I ran a search on my two hard drives, and deleted all references to Quicktime (the good old fashioned way).
3. Ran CC cleaner again -- (issues).
[at this point, I restarted computer]
4. Reinstalled Quicktime (new version)
5. Reinstalled iTunes (new version)

[boo]

ill try that now thanx

[boo]

i still got these both when trying their respective install packages

[file cleanup - saving space - attachment deleted by admin]

[Broni]

Clean temp files...

[boo]

but doesnt ccleaner do that and i followed ur instructions exactly...?

[boo]

i realised that the problem is bigger than quicktime.
i tried to open skype and it started an install box ( ) it told me that the installed product did not match the installation source ( !!! )

i then downloaded a fresh install of skype and it would not let me install bcos it said it cudnt create the file prgram file/common  or something like that

any1 have any ideas y this is happeneing as it looks quite serious....

[Broni]

1. Run one of two free on-line scanners:
*** ESET Online Scanner at: http://www.eset.com/onlinescan/
Note: This scanner is for Internet Explorer only
   1.  You will notice that the "Start" button is grayed out. Place a check mark at "Yes, I accept the Terms of use". The "Start" button will become visible. Click on it.
   2. If it wants to install an ActiveX component allow it
   3. You will be asked to install an ActiveX, click the "Install" button (Note: If you have a Firewall install you may have to approve the installation)
   4. Once ActiveX control is installed click on the "Start" button to initialize the scanner
   5. After initialization is complete, make sure, that  "Remove found threats", and "Scan unwanted applications" are checkmarked.
   6. Click the "Scan" button
   7. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt
Post ESET's log.

*** TrendMicro online scanner, HouseCall
Note: This scanner works with Firefox, and Internet Explorer

Click on
It'll ask you to download small housecall66.exe to your computer.
Double click on the above file to begin scanning process.

HouseCall pop-up window will open.
Accept the agreement.
In next window, select Complete Scan, and click on Start Scanning button.

Relax, it'll take a while...

Upon completion HouseCall will display results under Results tab.
Click Clean now button.
Close application.

Find TrendMicro log, housecall0.log. Its location:
Windows XP: C:\Documents and Settings\username\Application Data\HouseCall 6.6\log
Vista: C:\Users\username\AppData\Roaming\HouseCall 6.6\log


2. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

Print these instructions out.

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply with a new HijackThis log.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.

[boo]

i did what you said and this is what i got.
btw, i cnt believe i forgot to mention this but about 2 weeks ago, because my computer was breoken, i slaved my main HDD in another PC and changed all the folder permissions so that i could access the files.
i then fixed my PC and put the HDD back and again changed the folder permissions so that i could see the files and use them.
could this have had a bad effect?






SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/10/2007 at 11:04 AM

Application Version : 3.9.1008

Core Rules Database Version : 3358
Trace Rules Database Version: 1357

Scan type       : Complete Scan
Total Scan Time : 09:38:19

Memory items scanned      : 484
Memory threats detected   : 0
Registry items scanned    : 6719
Registry threats detected : 0
File items scanned        : 38990
File threats detected     : 8

Adware.Tracking Cookie
   C:\Documents and Settings\Asher\Cookies\asher@serving-sys[1].txt
   C:\Documents and Settings\Asher\Cookies\[email protected][1].txt
   C:\Documents and Settings\Asher\Cookies\asher@doubleclick[2].txt
   C:\Documents and Settings\Asher\Cookies\asher@atdmt[2].txt
   C:\Documents and Settings\Asher\Cookies\[email protected][2].txt
   C:\Documents and Settings\Asher\Cookies\[email protected][1].txt
   C:\Documents and Settings\Asher\Cookies\asher@tradedoubler[2].txt

Adware.Vundo Variant/Rel
   C:\WINDOWS\SYSTEM32\GFHKJ.INI


[file cleanup - saving space - attachment deleted by admin]

[boo]

also, whenever i restart my computer, it sometimes tells me that my profile could not be loaded so it loaded the default one but my profile does load.
also, everytime i restart, my taskbar reverts to its default, sometimes my theme uninstalls itself and often i get a message on my desktop saying i need to "restore active desktop"

[Broni]

You used outdated HJT version. Please, re-do, using MY link to download HJT.

[boo]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:18:59, on 16/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Documents and Settings\All Users\Application Data\Skype\Plugins\Plugins\1163D2B46CC742E5A3CC9E4157887751\TalkAndWrite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\COMMON~1\Logishrd\LQCVFX\COCIMA~1.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: AmsServer
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.8.30.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [TalkAndWrite] C:\Documents and Settings\All Users\Application Data\Skype\Plugins\Plugins\1163D2B46CC742E5A3CC9E4157887751\TalkAndWrite.exe /run
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
O9 - Extra button: BitComet Search - {461CC20B-FB6E-4f16-8FE8-C29359DB100E} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.8.30.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182249645109
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} - http://www.shockwave.com/content/luxor/sis/mjolauncher.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E13F1132-4CA0-4005-84D3-51406E27D269} - http://www.shockwave.com/content/thinktanks/sis/BTDownloadCtrl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{02D1E1D9-61CB-4947-9111-EB99E7FEC410}: NameServer = 192.168.1.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{02D1E1D9-61CB-4947-9111-EB99E7FEC410}: NameServer = 192.168.1.1
O17 - HKLM\System\CS3\Services\Tcpip\..\{02D1E1D9-61CB-4947-9111-EB99E7FEC410}: NameServer = 192.168.1.1
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: wingzn32 - wingzn32.dll (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FAH@C:+Documents and Settings+Asher+Desktop+FAH504-Console.exe - Stanford University - C:\Documents and Settings\Asher\Desktop\FAH504-Console.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

--
End of file - 9199 bytes

[Broni]

Open HJT, and checkmark following entries:
- O1 - Hosts: AmsServer
- O20 - Winlogon Notify: wingzn32 - wingzn32.dll (file missing)
Click "Fix checked".
Restart computer. Post new HJT log.

[boo]

this is the new 1

[file cleanup - saving space - attachment deleted by admin]

[Broni]

Looks clean.
Try to redo all QT\iTunes, uninstall\reinstall steps.

[boo]

no luck 

[boo]

im getting exactly the same error messages that i posted b4 and i have no idea what the problem is!

[boo]

i found something odd
i searched for "qucktime" using google desktop and found 1300 results. i tried to open the folder they were in program files\quicktime...........etc

this folder does not exist or rather i could not find it. i even enabled hidden files and folders and still nothing. how can google desktop see it if its not there???

[Broni]

I'm not familiar with Google Desktop. Does it have some kind of cache, which you can clean?

[boo]

ahhhhhhhhhhh, it indexes your files so you can search quickly
mayb the quicktime files are still indexed

[Broni]

Very good possibility.

[boo]

i looked at the preferences and it said that deleted files would be removed from the index

also, new development, AVG free wont update its definitions because it says its installation is probably damaged.

WHAT THE H**K IS GOING ON?

i am so lost with this.

also, not sure if i mentioned this but it all started when some of the icons from programs were missing, i.e. a MS word doc did not have the office logo, it just had the generic windows file symbol....

[Broni]

Reinstall AVG.
If you have Windows XP CD, go Start>Run, type in:
sfc /scannow
Click OK.

[patio]

Get rid of google desktop...

[Broni]

Here you go...

[boo]

here i go?

[Broni]

Reinstall AVG.
If you have Windows XP CD, go Start>Run, type in:
sfc /scannow
Click OK.

[boo]

it wudnt let me reinstall.
said it could access some file
if u want i can post a screen shot but i dunno if it will help.

[Broni]

Did you uninstall it, first?

[boo]

i dont want to.
like itunes, if i uninstall it, i think i wont be able to install it leaving me very vulnerable.

i opened the install package and selected repair.

[Broni]

and?

[neljan]

Hi Boo

I had a little time & so I had a look on the web & found some links that may help:

also, whenever i restart my computer, it sometimes tells me that my profile could not be loaded so it loaded the default one but my profile does load.

http://www.lockergnome.com/it/2004/12/15/get-it-done-recover-a-damaged-windows-xp-user-profile/

also, everytime i restart, my taskbar reverts to its default, sometimes my theme uninstalls itself and often i get a message on my desktop saying i need to "restore active desktop"

http://angrys0ul.com/blog/2007/03/30/restore-active-desktop-not-working/

Get rid of google desktop...

Yep... so would I.

If you have Windows XP CD, go Start>Run, type in:
sfc /scannow
Click OK.

You didn't say if you tried this (remember the space between sfc_/)

Have you?