Restore points not working on windows xp

[Broni]

Nice, and clean!!!

Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html, and run CCleaner

How is your computer doing?

[sahmo4]

So far so good.  I just printed the instructions for ccleaner. Are there any files or folders in particular that you want me to pay attention to, when I set up the options and settings.

by the way, how are you today?

[Broni]

I'm fine, thank you...
Set CCleaner as instructed in manual, nothing special, I can think of.

[sahmo4]

Here is the HJT log after I ran the cleaner.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:41:30 PM, on 2/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\SYSTEM32\Brmfrmps.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\WINDOWS\LTMSG.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us4.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sbc.yahoo.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Freedom BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Zero Knowledge\Freedom\FreeBHOR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O3 - Toolbar: &Zero-Knowledge Freedom - {FA91B828-F937-4568-82C1-843627E63ED7} - C:\Program Files\Zero Knowledge\Freedom\BandObjs.dll
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\system32\PRISMSVR.EXE" /APPLY
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - S-1-5-18 Startup: AutoPlay.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoPlay.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoPlay.exe (User 'Default user')
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1202359862843
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\SYSTEM32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 6761 bytes

[sahmo4]

COMMENT and QUESTION

As I was looking at the C: drive, as well as, documents and settings, I noticed some things.

1.   There are some folders and documents there that looked like shortcut icons, and indeed they are.  I was wondering where they came from and is it safe to delete them? I checked the original location and they appear to be intact there.

2.   In documents and settings, there are 6 folders, which I have figured out are created for each user and/or log on.Since the computer creates them, they all have some of the same folders - App. data, desktop, favorites, etc.  They all also have a My documents folder, which stores -documents- LOL. 

     The folders are titled,
                     1. Owner   2. Administrator     3. Administrator.Shawnta   

                     4.   All Users     5. Kids    6.  Default User

 My question is this, if I know which documents I want to keep, from all of the folders, is it safe to delete some of the extra folders that were automatically created?  I also know when and why the computer created them, if that helps.

I'm just thinking that it would eliminate uneccesary space due to the duplication of information.

3.   There is a temp folder, with a lot of empty folders in it. Do I leave that there or delete it?

Maybe I'm jumping the gun and we aren't there yet, but I wanted to throw that out there

[Broni]

Your log was, and is clean...

1. Shortcuts can be safely deleted, since they can be easily re-created.
2. I wouldn't play with deleting automatically created folders. However, you can always safely remove some unneeded stuff, like documents, from INSIDE of the folders.
3. Empty folders don't take any space, so leave them alone. It's always recommended to clean temporary FILES, once in a while, and for that purpose, you have CCleaner.

[sahmo4]

Are we in the place to begin addressing some of the other word issues?

[Broni]

I assume, your computer cleanup is done, so it'll be better, if you start a new topic about it. You'll get more attention from Word pros.

[sahmo4]

Thank you for all of your help.  I wish I could send you flowers or something.

By the way, Happy Valentine's Day.

[Broni]

You're very welcome
Beer would be better...LOL.....kidding

[sahmo4]

Now your'e talking.  Imported, domestic or tap?

[Broni]

I'll take Beck's...

[sahmo4]

Great choice.  What do you think about Sam Adams?  Where are you?

[Broni]

Right here.....just kidding
I'm in US, but they don't make any beer here...They call it beer, but it has nothing to do with a real beer.
Sam Adams is OK, some microbreweries make pretty good beers, but other then that...forget it.
I prefer German beer.
Like with many alcoholic beverages, you have to be in making them for centuries to make them tasting good.

[tarren]

Hi,

Just read all the above, and have to remark how patient and knowledgeable Broni has been throughout, well done that man.