Author Topic: Chat content being blocked (Read 10153 times)

neljan · « **on:** February 23, 2008, 11:32:01 AM »

Hi guys

I'm using ~~IE7~~ *NOW FIREFOX 2.0.0.12* & XP.

I think in applying some parental controls I managed to block chat content on my sons laptop. As the wife uses the same comp to play bingo aswell, I need to re-allow the chat function. I have disabled 'content advisor' under internet options & also parental controls in McAfee (total security).

The site is a Bingo site (www.galabingo.co.uk) which has a Java chat box. The page loads fine, but the chat box displays a 'connection time out' error message.

I tried an IE reset under the advanced tab in internet options aswell which made no difference & also made sure I had the latest Java installed incase it was that.

What else can I do?

Broni · « **Reply #1 on:** February 23, 2008, 01:06:50 PM »

Does Firefox work?

neljan · « **Reply #2 on:** February 23, 2008, 01:11:09 PM »

Hello Broni

No mate, it doesn't work in Firefox either

Broni · « **Reply #3 on:** February 23, 2008, 01:15:31 PM »

I can't check that chat box, since I'm not a member, but since FF doesn't work either, it's not IE parental control fault. I'd rather blame McAfee (not for the first time...). Did you try System Restore?

neljan · « **Reply #4 on:** February 23, 2008, 01:58:52 PM »

No, it started happening quite some time ago & so I wouldn't know how far to go back - don't really want to go down that route.

I've tried the site on a different computer & it worked fine so it's not the site.

I honestly can't see anything in relation in McAfee, as I said I've disabled parental controls (even though it's only keyword/image blocking). The other options in McAfee are Firewall, virus protection, spam filter, personal information protection, password vault etc nothing to do with it.

Absolute mystery... I'm out of options...

Broni · « **Reply #5 on:** February 23, 2008, 02:16:05 PM »

Maybe Java got corrupted? Try to uninstall/reinstall.

neljan · « **Reply #6 on:** February 29, 2008, 09:42:28 PM »

Hey

I thought I'd have another stab at trying to fix this...

I uninstalled/reinstalled Java - no luck

I've reset all internet options to standard

I'm thinking of trying to restore windows (sfc /scannow) but not a full system restore. The only problem I have is that the laptop came with Windows pre-installed so I don't have a disc.

The laptop does have a partitioned HD with one partition containing a 'recovery' icon, I'm presuming this is Windows?

Broni · « **Reply #7 on:** February 29, 2008, 09:46:04 PM »

Recovery partition will most likely have one option: restore your computer to factory settings.
What laptop brand is it?

neljan · « **Reply #8 on:** February 29, 2008, 09:48:18 PM »

Compaq Presario C350EA

Broni · « **Reply #9 on:** February 29, 2008, 09:54:06 PM »

Yep. It'll get your laptop back to day ONE.

neljan · « **Reply #10 on:** February 29, 2008, 09:58:43 PM »

****!

Thanks for checking

So what will happen if I try sfc/ scannow?

patio · « **Reply #11 on:** March 01, 2008, 07:48:43 AM »

SFC replaces/repairs any Windows system files that are damaged/missing...it will not touch any other files.
It's worth a shot.
Start/Run sfc /scannow and hit Enter.
Let it finish and re-boot.

neljan · « **Reply #12 on:** March 01, 2008, 08:42:41 AM »

I tried it last night. Took about 45 minutes to scan, then at the end it just closed without any messages so I take it there were no problems? although I'm sure there's some kind of message with words to that affect?

Anyway, I tried that *censored* site again after but it's still not working. All other flash on that site is fine, just the chat box.

Does anyone know a different site that has a flash chat box that I could check?

patio · « **Reply #13 on:** March 01, 2008, 09:23:45 AM »

Java chat and Flash chat are 2 different beasts...
If it's Flash chat use the Adobe flash un-installer and then DLoad a fresh install for it...

neljan · « **Reply #14 on:** March 01, 2008, 10:03:05 AM »

Ah I see, didn't know that

When I right click the chat box, I get a little box come up with 'about abode flash player 9' so it's obviously Abode (duh).

What's the best way to uninstall it?

Under add/remove programs, I have:

Abode flash player ActiveX
Abode Shockwave Player

Broni · « **Reply #15 on:** March 01, 2008, 10:14:08 AM »

No. Go for this: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

neljan · « **Reply #16 on:** March 01, 2008, 10:29:35 AM »

I unistalled Abode flash using Broni's link & reinstalled but all I got was

Atleast I know it's not Abode, I checked their site & flash worked fine.

I'm thinking of uninstalling McAfee...

Broni · « **Reply #17 on:** March 01, 2008, 10:36:59 AM »

Is it a whole security suite?
I wish you a lot of patience with uninstalling that THING...

neljan · « **Reply #18 on:** March 01, 2008, 10:50:46 AM »

Yes it is

'McAfee TOTAL security' lol

I don't know what else to do... it's either that or a complete system restore I guess?

Broni · « **Reply #19 on:** March 01, 2008, 01:03:04 PM »

McAfee may be a culprit. If you want to uninstall it temporarily, you better use their removal tool: http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105

patio · « **Reply #20 on:** March 01, 2008, 01:22:03 PM »

McAfee is as much fun to get rid of as Norton's...
Let us know if you need any additional tools.

neljan · « **Reply #21 on:** March 01, 2008, 03:25:46 PM »

Thanks guys

I've had a little think about it & as it's only that one site (that I know of) I'm debating whether or not just to live with it. Theres no guarantee that removing McAfee will resolve the issue so I don't think it's worth the trouble.

She wants a laptop for her birthday anyway, so she'll be using that & my sons not into Bingo just yet

Thanks again... I appreciate your help.

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Author Topic: Chat content being blocked (Read 10153 times)

neljan

Broni

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patio

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