1. Printer. What is the manufacturer and model number?
2. Connection. How is the printer connected to the network?
Direct connection to the network (ethernet, wireless) with print server module, or connected to one of the computers (Serial, Parallel, USB, infrared, wireless)? And if connected directly to a computer, which computer (operating system)?
3. Drivers. Unlike Windows XP, Windows 98 does not automatically load (upon demand) the appropriate driver for the printer. That may be the source of your problem (depending upon where the printer is connected to the network). My mind is a little fuzzy on this point, I'll have to review my Windows XP Admin study materials.
4. Access. From the Windows 98 computer there are several ways to connect to a shared printer, including the following:
o From the Add Printer Wizard
o Using Start-Run to open a window containing the shared printer
o Using Network Neighborhood (for Windows 98) or My Network Places (Windows Me) to open a window containing the shared printer
These methods are covered starting on page 45 of the first reference link below (in the Windows 98 section).
5. Reference Material:
File and Printer Sharing with Microsoft Windows Troubleshooting File and Printer Sharing in Microsoft Windows XP Computer Browsing for SOHO Networks with Microsoft Windows Troubleshooting Computer Browsing on SOHO Networks with Microsoft Windows