USB Ports not working

[wanderer]

I reloaded windows XP Pro, upgraded to SP2.  The system runs great, but the usb ports are still not working.  My system is a Dell XPS.  I have 8 usb ports, not active.  everything else seems ok.  Any suggestions would be appreciated.

[patio]

Did you re-install the motherboard drivers ? ?
A format wipes everything out.

[wanderer]

All I have is the Dell disk to reinstall the programs.  Where do I find the drivers?

[beanhead07]

Go to www.support.dell.com and they should have drivers for your system. Just enter your service tag and it will give you a list of drivers to choose from.

[wanderer]

Thank You.

[beanhead07]

No problem. Let us know how it turns out.

[wanderer]

Well, I still stuck.  I downloaded the driver from Dell, installed them, but nothing has changed my USB ports are still listed as working properly but, nothing I plug in registers.  Does this mean I need a new Motherboard or is there anything on the motherboard I can check, Connections? etc.  Kevin

[truenorth]

wanderer,What does your device manager have to say about your USB hub? Any yellow exclamation or yellow question marks?Are your usb ports enabled in the BIOS? truenorth

[wanderer]

Device manager says they are all working properly.  I checked the bios and they are enabled.  I even disabled them, rebooted then enabled them again.  No difference.  I was on Microsoft's web site and the spoke of a "Hotfix"  I emailed my computers info and they have sent be a  link to d'load the fix.  I hesitate because there are warnings attached.  they have a disclaimer that states "if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services."  What is your opinion?

[patio]

One thing you can try before the fix is do the same thing you did to disable them except this time select "Remove"...you will get a warning message...ignore it.
Do this for every listing both root and hubs.
Re-boot and Windows will re-install them

[wanderer]

Thank You I'll try it.

[wanderer]

No luck, no difference.  Can this hotfix from microsoft do any harm?

[truenorth]

wanderer,patio will I'm sure address your concerns re the "fix" however it has not been mentioned or asked until now.what devices have you inserted into the usb ports so far?truenorth

[wanderer]

I have an HP Printer, External DVDRW, Ipod, and a memory card reader.  The card reader lights up and the Ipod charges,  no other reactions.