Help needed -- you All here are awesome, by the way...

[Linda Loups]

Been a great help to me in the past!


Okay, enough sucking up 


I *hope* you can help...it seems a tough one.

Firstly, though, I am completely computer illiterate -- a computer dope. So keep that in mind and be gentle with me  Seriously, though. I need stuff spelled out for me in simpleton terms. Thanks 

Okay, I started my own free forum.
Have gotten a lot of  help from the hosts, but it seems it's come down to a problem with my computer.

I have the XP; using Mozilla.

My control panel as the site "owner" is showing a page with missing controls. So, for example, what I see is a page with no place to enter an avatar; yet, the host administrator went in and -- with the Mozilla browser -- and has an entirely different page. They even posted a screen shot of it. So I was told there must be a "glitch" in my computer that is preventing me from seeing what is there.
Page I see, is a totally different one.

I did a cleaner type thing which seemed to have cleared out all my history and cookies -- whatever all stuff is...so I really don't know the next step.

Any suggestions? I know this is a long shot to ask, but any??

Or any more info you need?

Thank you, thank you, thank you.

[wefr0]

Im gonna need more Info what version of mozilla?

[neljan]

Tried Internet explorer?

[Linda Loups]

Im gonna need more Info what version of mozilla?

Firefox 12-something-or other...sorry, I don't remember how to find that info.

[neljan]

Tried Internet explorer?

[Linda Loups]

No, but I don't really want to. I don't like it. I prefer firefox.
Like I wrote, the hosts used firefox, my version of it, and were able to get the proper control screen. Mine just showed as a regular member's screen.

Does that make sense?

[neljan]

Oh now I get why you didn't respond the first time...

I only suggested IE to determine whether it was a browser issue (try it just to see if it is)

So you're logging on with some kind of administrator account for a forum? & the host is doing the same only they can see the control panel that you can't? but it may be that they have a different control panel to you as they are a host? they're obviously not logging in using your username/password are they? (sorry, I don't know about that kind of thing).

Did the person say that what they see is exactly what you should see?

Any screenshots available? one of his & one of yours would be helpful, you can use Screenhunter (free version) to capture yours.

Post screenshots here

[Linda Loups]

Oh now I get why you didn't respond the first time...

I only suggested IE to determine whether it was a browser issue (try it just to see if it is)

So you're logging on with some kind of administrator account for a forum? & the host is doing the same only they can see the control panel that you can't? but it may be that they have a different control panel to you as they are a host? they're obviously not logging in using your username/password are they? (sorry, I don't know about that kind of thing).

Did the person say that what they see is exactly what you should see?

Any screenshots available? one of his & one of yours would be helpful, you can use Screenhunter (free version) to capture yours.

Post screenshots here

Yes, I am the "Owner" of the site and so have certain controls to set and run the thing. The host site, went in to see what my problem. They asked what browser and which version I used  and what kind of computer. So they went in with that one and were able to see everything okay. So that is why they determined it was a glitch in my computer settings/or something that is causing the issue. They even took a screenshot of my page! In other words, it was a screen shot of my site's "Owner's" control panel -- had my name and info on it.
What I see is not even a regular member's control panel! It is missing many of the basic links...
like the avatar example I gave.

So, I'm assuming it's not Firefox per se...because it can be seen.

So, yes, they went into my control panel.

I'm wondering if anyone here has an idea of what may be preventing me from seeing it...

I did one of those cleaner-type things that wipes out histories, and cookies -- whatever that stuff is...and I still can't see it. But it's there!

What on my computer settings would cause this type of blocking or..??

[neljan]

How did you clean cookies? was it through control panel > internet options or from within Firefox?

Download CCleaner & use it to clean all temporary internet files/cookies

(guide here)

Do you have any problems viewing graphics on any other sites?

How is your security?

[patio]

What program was used to create the Forum/website ? ?

[Linda Loups]

neljan,

That's the cleaner I used!

Not other probs viewing graphics.

Don't know about security. That would have something to do with seeing my page?

patio, I don't know what program. If you mean what host site, it's Aimoo.

Thanks!

[neljan]

Don't know about security. That would have something to do with seeing my page?

Not in your case, not if you have no problems viewing content from other sites.

Do you see anything instead of what you are supposed to see, like a box with a red x inside it?

Is it just missing words/links?

[patio]

Ask then to reset the Admin Controls with a new password etc....

[Linda Loups]

Do you see anything instead of what you are supposed to see, like a box with a red x inside it?

Is it just missing words/links?

Neljan, no. No dead links either. I'm pretty sure it's the page of a regular member. I don't see the page an owner or admin should have.

Yes, it's missing the options entirely.   

patio, they did not seem to feel the need to do that; so I don't know if it would help. They've been very helpful and have tried several things. I will make the suggestion, though. Since they used my version of firefox, went into my control panel, saw it there, I think they are correct that it's some glitch or setting on my computer.

[patio]

This should be a relatively easy thing for them to do...and they probably should have tried it first off....
What Extensions do you have installed in FireFox ? ?
And double check the version # please.   Help/About FireFox.