Computer still slow?

[az_shyguy]

Hello All,

It's me again!. . First off lemme tell you all thanks for your time you volunteer. I told a friend about your site and I guess she got overwhelmed so gave me her computer as it was way to slow.. it has speeded up but, figured would let you have a look at it too and tell me if I need to do anything else? here is computer info and the logs you have requested we do before even asking for help. If ya need more lemme know, so can be as  smooth as possible.

OS Name   Microsoft Windows XP Home Edition
Version   5.1.2600 Service Pack 2 Build 2600
OS Manufacturer   Microsoft Corporation
System Name   MARIA-B21543796
System Manufacturer   System manufacturer
System Model   System Product Name
System Type   X86-based PC
Processor   x86 Family 15 Model 4 Stepping 9 GenuineIntel ~2521 Mhz
BIOS Version/Date   American Megatrends Inc. 1022.001, 5/11/2006
SMBIOS Version   2.3
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer   Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name   MARIA-B21543796\Maria
Time Zone   Pacific Daylight Time
Total Physical Memory   256.00 MB
Available Physical Memory   42.75 MB
Total Virtual Memory   2.00 GB
Available Virtual Memory   1.96 GB
Page File Space   546.54 MB
Page File   C:\pagefile.sys


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[az_shyguy]

ok I just found a ram stick that might work in this comp. wondering if maybe should just wait for a reply first or not? any ideas?

[patio]

Adding the RAM certainly won't hurt as long as it is the proper type...she is on the low end for XP with 256M....

[az_shyguy]

thanks patio!
Ok as far as can tell is right ram.. do I have to do all the logs again after adding ram?

[patio]

I don't think so ...but wait for one of the Malware Removal Specialists to confirm this.

And Welcome to CH ! !

[az_shyguy]

ok..thanks for the welcome....will wait!

[az_shyguy]

ok was just checking back to see if any answers yet.. and thought I would add I cannot change my background on desktop neither? When I go into Display Properties on desktop all the background images are grayed out and cannot get rid of wallpaper on desktop neither.. dunno if is caused by virus or not, but thought I would add that!
Thanks for any help!

[Broni]

I'm about to check your logs...

[Broni]

Is Windows firewall ON?

Is computer better with extra RAM? Was it another 256MB?

Uninstall PeoplePC Toolbar, and post new HJT log.

[az_shyguy]

yes it is on..

[Broni]

OK.

[az_shyguy]

sorry Broni but I don't see a people pc toolbar to uninstall anywhere all I see is a folder in c:/programs, should I just delete the folder? , and I haven't put extra ram in yet. wasn't sure whether to or not!!!!

[az_shyguy]

new hj this log!

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[Broni]

should I just delete the folder?

Not yet. Wait for my instructions.

[Broni]

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
- O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - C:\Program Files\PeoplePC\Toolbar\PPCToolbar.dll
- O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
- O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - C:\Program Files\PeoplePC\Toolbar\PPCToolbar.dll
- *O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
- *O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\program files\quicktime\qttask.exe" -atboottime
- *O4 - HKLM\..\Run: [iTunesHelper] c:\program files\itunes\ituneshelper.exe
- *O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
- O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
- O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)


4. Click on "Fix checked" button.

If PeoplePC is your friend ISP, proceed to step 8, if not continue to step 5.

5. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts)

6. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to "Show hidden files, and folders".

7. Delete following files/folders (if present):

- PeoplePC folder from C:\Program Files

8. Turn off System Restore:

- Windows XP:
   1. Click Start.
   2. Right-click the My Computer icon, and then click Properties.
   3. Click the System Restore tab.
   4. Check "Turn off System Restore".
   5. Click Apply.   
   6.  When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
   7. Click OK.
- Windows Vista:
   1. Click Start.
   2. Right-click the Computer icon, and then click Properties.
   3. Click on System Protection under the Tasks column on the left side
   4. Click on Continue on the "User Account Control" window that pops up
   5. Under the System Protection tab, find Available Disks
   6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
   7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
   8. Click OK

9. Restart in Normal Mode.

10. Turn System Restore on.

11. Post new HijackThis log.