?Confict program crash.

[gerry7]

I have Windows XP,Home Edition,Version 2002, Service Pack 2
Processor Athlon 64, 3400. IGB RAM

I have been a user of IBM ViaVoice 10Pro for many years. Last week I downloaded a program called 'cryptainer' which is supposed to Password Protect Folders as well as single files. I could not get this to work properly and my ViaVoice kept crashing. Having uninstalled the program and tried system restore, ViaVoice still crashes if any internet browser windows are open. Have you got any idea as to why this should happen and what the solution is or who I should ask please? I know from bitter experience that IBM  are totally disinterested in consumer's problems.

[patio]

You may want to check the cryptainer site to see if it was un-installed properly...this may be the issue with ViaVoice.

[gerry7]

Many thanks. There is very comprehensive uninstall advice on the website. It is necessary to delete an extra file which is not removed by the uninstall programme. I have done that and it seems to have solved the problem..
The website is very impressive and I would think that for those who can use them, the programs are probably good as wel

[patio]

That is indeed good news...does this mean ViaVoice is back in action ? ?

By the Way Welcome to CH !

[gerry7]

Yes, thanks. For some reason I cannot cut &paste into my yahoo email when VV is running - the text disappears. That was happening before I loaded Cryptainer and I just put up with it.

[patio]

Looks like cut and paste function problems are prevelant when using ViaVoice so it's not your system

See Here...

Grab a coffee and or an Adult Beverage of your choice.

[gerry7]

Thanks. I will have a  good look at this very useful site when I have time. The problem is only with Yahoo.