PC_Illiterate......first , if you purchased a new pc and it had a software bundle included in the purchase price it possibly did have Norton Anti virus included ......BUT those versions on Norton are usually only good for 90 days ( I believe ) ......So had your 90 day version expired? ........Next , if it hadn't , was it upgradeable to
Norton Antivirus with Internet Protection 2005 ? Next , are you saying that Norton sold you a upgrade on - line and then refuse to provide you with support .....( thats really odd .....) If you were seeking other than on-line support ....ie telephone ....for the free version that came installed ........Norton doesnt provide phone support unless you pay for it ( I'm sure you can understand that ). I have had occassion to use Nortons support ,
on-line and phone support .....and I found them to be more than supportive ..........Once they understand that the issue may have been caused by their software ....there will be no charge ............ Don't be too
critical of Norton ......They do have a very good Product .......and it works very well .....You should try phoning Microsoft if you have a OEM version of their software ....there is no phone support unless you pay ......
Perhaps you could get back to us with answers to my questions
dl65