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Author Topic: Can't access the interent - think I have a virus!!  (Read 5262 times)

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HollyCons

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    Can't access the interent - think I have a virus!!
    « on: April 24, 2008, 10:46:18 AM »


    I have windows vista and a wireless internet connection. I have virus protection, F-Secure. I am not computer literate at all and am having trouble, I think it is a virus!

    When I try to access the internet the page displayed "lack of connection" like it would when the modem is off, however the strenght says "Excellent"

    Obviously, I firstly assumed it was the connection, but my all my housemates worked fine.

    Soon after, one of my housemates had the same problem. When my friend came round her laptop would get on the interent either.

    One of my housemates has a mac and he can get online fine.



    I went on F-secure virus protection to scan my computer for viruses. When I click 'scan my computer' absolutely nothing happens.

    Because I can't get on the interent I can't scan my computer with whats avabile online.


    I do not know what to do. I am considering backing up everything I have and resetting everything on my computer.


    Is there anything I can do???

    Broni


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    Re: Can't access the interent - think I have a virus!!
    « Reply #1 on: April 24, 2008, 10:55:14 AM »
    Laptop, or desktop? Windows version?
    Did you try to connect your computer straight to the modem?

    HollyCons

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      Re: Can't access the interent - think I have a virus!!
      « Reply #2 on: April 24, 2008, 11:08:24 AM »
      I have a laptop. Don't know what version. Just that its vista. Not with my laptop at the moment so can't check for you. It's only 9 months old if that helps.


      Yes, when I thought it was a problem with the modem I went to a friends house to finish some work off but I had the same problem there. So she suggested to connect straight to the modem but it remianed the same.

      Four laptops have been affective now, however my friend who's laptop wouldn't work, works at her house. and doesn't have a problem anymore.

      Broni


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      Re: Can't access the interent - think I have a virus!!
      « Reply #3 on: April 24, 2008, 11:11:52 AM »
      Quote
      So she suggested to connect straight to the modem but it remianed the same.

      Was it at her place, or yours?

      HollyCons

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        Re: Can't access the interent - think I have a virus!!
        « Reply #4 on: April 24, 2008, 11:16:26 AM »
        no it just works at her house. It started immediatly when she tried at home. However my laptop doesn't work at her house, or at mine.

        Broni


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        Re: Can't access the interent - think I have a virus!!
        « Reply #5 on: April 24, 2008, 11:19:58 AM »
        So, now all laptops, except for one Mac, don't work at your place, right?

        HollyCons

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          Re: Can't access the interent - think I have a virus!!
          « Reply #6 on: April 24, 2008, 11:26:13 AM »
          yes thats right.

          The reson I suspect it may be a virus is because the laptops failed at different times during the day. If if was a problem with the modem this wouldn't be the case would it. plus the connection says excellent yet it also says it is the "limited conncection"

          Also I have problems scanning my computer for viruses, could this be due to the fact the computer isn't connected at theinternet. thats what the technition at uni said. Because i've hear that viruses can do that sometimes.

          Broni


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          Re: Can't access the interent - think I have a virus!!
          « Reply #7 on: April 24, 2008, 11:47:00 AM »
          Possible.
          Go to your friend house (that one with connection), and ask her to burn couple of programs for you...
          Links, and manuals below:

          Print these instructions out.

          1. Download SUPERAntiSpyware Free for Home Users:
          http://www.superantispyware.com/

              * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
              * An icon will be created on your desktop. Double-click that icon to launch the program.
              * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
              * Close SUPERAntiSpyware.

          Restart computer in Safe Mode.
          To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

              * Open SUPERAntiSpyware.
              * Under "Configuration and Preferences", click the Preferences button.
              * Click the Scanning Control tab.
              * Under Scanner Options make sure the following are checked (leave all others unchecked):
                    o Close browsers before scanning.
                    o Scan for tracking cookies.
                    o Terminate memory threats before quarantining.
              * Click the "Close" button to leave the control center screen.
              * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
              * On the left, make sure you check C:\Fixed Drive.
              * On the right, under "Complete Scan", choose Perform Complete Scan.
              * Click "Next" to start the scan. Please be patient while it scans your computer.
              * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
              * Make sure everything has a checkmark next to it and click "Next".
              * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
              * If asked if you want to reboot, click "Yes".
              * To retrieve the removal information after reboot, launch SUPERAntispyware again.
                    o Click Preferences, then click the Statistics/Logs tab.
                    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
                    o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
                    o Please copy and paste the Scan Log results in your next reply.
              * Click Close to exit the program.
          Post SUPERAntiSpyware log.

          RESTART COMPUTER!

          2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

              * Double-click mbam-setup.exe and follow the prompts to install the program.
              * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
              * If an update is found, it will download and install the latest version.
              * Once the program has loaded, select Perform full scan, then click Scan.
              * When the scan is complete, click OK, then Show Results to view the results.
              * Be sure that everything is checked, and click Remove Selected.
              * When completed, a log will open in Notepad.
              * Post the log back here.

          The log can also be found here:
          C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
          Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

          RESTART COMPUTER!

          3. Download HijackThis:
          http://www.snapfiles.com/get/hijackthis.html
          Post HijackThis log.