I couldn't restore because I didn't have a Windows screen.
I don't know what protection apps are.
After repairing my wife's PC (the second one I mentioned), everything now is fine. Her video card drivers were loaded, email came up OK, etc.
My system on the other hand is a mess. Blue screen, msn email that won't recognize my password, apps that fail because of some internal problem, and I can't load the drivers for my video card because it won't let me remove the current ones.
No "New Hardware Found" window either.