HiJack Log

[evilfantasy]

It only deleted one entry. You are going to have to go in and manually delete the keys.

It is important to backup the Registry before we make any changes so that we have a fresh copy in case of mistakes.
Click on Start then Run and copy the following code into the command line.

Code: [Select]

regedit /e C:\BackupReg1.reg
Click the OK button or press the Enter key. This will save a copy of the Registry to a file (C:\BackupReg1.reg) on your local hard drive.

Now go to Start > Run > type regedit and click OK

Locate the below Registry keys (in bold) and delete them.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{44990301-3c9d-426d-81df-aab636fa4345}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SYMC.ScriptRunner.1\command

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_EECTRL\0000\C:\\Documents and Settings\\Trent Berger\\Local Settings\\Temp\\WZSE0.TMP\\SymNRT.exe

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_EECTRL\0000\C:\\Documents and Settings\\Trent Berger\\Local Settings\\Temp\\WZSE0.TMP\\SymNRT.exe

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_EECTRL\0000\C:\\Documents and Settings\\Trent Berger\\Local Settings\\Temp\\WZSE0.TMP\\SymNRT.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\MUICache\(App)Symantec AntiVirus

[bluecountry]

I'm sorry but I can't find the exact matches of the first and last four...is this really neccessary?

[evilfantasy]

If they aren't there then no it isn't necessary.

Delete The Avenger and anything else we have created.

How is everything now?

[bluecountry]

Terrible.

I just tried to start the computer...the opening windows prompt came on...after that...a blank screen.

I rebooted....same thing.

This is a labtop...it has three green lights on the front panel.
The far left is on...the middle is very dim....and the far right is off aside from an occasional short blink.

I am very concerned....and worried...perhaps I deleted the wrong key?
Battery problem?
Seems weird this would happen after last night.

[evilfantasy]

Actually I think the problem is something other than malware. There is too much weird stuff going on.

Do you have or can you get an XP CD? If not then I suggest you take
it to someone who can fix it.

[bluecountry]

Does the CD I mentioned a few posts earlier qualify?

[evilfantasy]

Yes, put that in and restart the PC then do a repair install

[bluecountry]

I'm a little confused...since I can not access windows due to the screen...is this fixable without a loss of all my data?

[evilfantasy]

Using the repair install install method you will not loose any information.

[bluecountry]

I just put in the XP CD.
Started the CPU...I quickly saw the screen flash DELL before going black.
Nothing.


I then went to how to access bios...I have an inspiron.
I hit F2...NOTHING.

You know I'm really mad...we've been at this for two weeks...I follow advice given last night...and now my CPU is worse than ever.
I'd really appreciate step by step help in getting me out of this jam which was created in the last 24 hours.

What do I do...step by step for my model to get the screen NOT BLANK.

[bluecountry]

HELPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[evilfantasy]

Take it to a repair shop. I have never had as many problems as I have with this one PC and am confident the reason is because there are more than just malware problems. It needs to be looked at by someone with the experience and tools to fix it.

The more suggestions I give the worse things seem to get and you then accuse me of messing up the PC, waiting 2 and 3 days in between accusations at that.

Take it to a repair shop.

[bluecountry]

Dude...I'd rather get it operating stop-gap now until school starts and I can have it examined for free.

I can't afford the cost...and since I am no computer expert....it would be very hard for to accurately convey the problem with my PC given all the complex steps we've done.

So...what can you offer to get it so I can at least use the computer?

Thanks.

[evilfantasy]

Try going to the Windows forum and explaining what is happening. There are some good helpers in that forum who may have some ideas.

[bluecountry]

Evil...you're familiar with my CPU and OS....it's extremely difficult at this stage to go over for a 2nd opinion.

I think it'd be best to work with to get thing working right.

I do not understand how the CPU...after I deleted the 2nd key listed last night....all of the sudden has a blank screen.

I have the service pack 2 CD....can you work with me to get the screen unblank?