new computer; various problems!!!

[hotbot3808]

someone  please help. new computer from renta-center.  their last  resort  say i  need system restore, but they advise not a good idea.  so found this site for help.
n-e-1 with a big give heart like Oprah.  help me resolve my list of problems with my computer. please B patient with me, not computer literate. trying to understand comp. terms and language.

2 month old
windows edition: windows vista home basic Service Pack 1
manufac: Dell
model: inspirion 531S
processor:AMD Anthlon(tm) 64X2 Dual core processor 3800+2.00GHZ
RAM:2.00GB
System type: 32-bit operatg system hope that's right info u need.

here's list of problems;

1- while i'm serfing the net or playing  a game , computer has started to freeze i think that's the term , stop's doing any thing  I  wait 10 mins. or so I  reboot , every thing ok but does this confusing thing a lot more. I repeat and it still does it.

2- while I'm browsing  net, computer  exits out, shuts down,  restarts then goes back to desktop with nothin on desktop. no icons  i turn off, log back on every thing ok.
does this alot.

3-i load start up page all types of ads pop-up mainly fling.com or bitefight or some other ad. what to do,  I thought my mcafee stops this?

4. I log on to internet   and 30 or more windows pop-up with the words;
Blank page; about blank in them also HTTP 404 Not found, what is this? i have to close each window largest number opened is 43 windows. wow! help make it stop,  a real nuisance.

5- error messages appear when i turn on computer. 
RunDLL
X Error loading C:\Users\my name~1\AppData\Local\Temp\efcASkin.dll

  the specified module could not be found.

what does that mean? I just click ok. it's gone but appears every time i turn on computer have i done something wrong in the past could this be affecting my pc?

6- safely remove hardware; im afraid to click on that

7- wants to run the following ad-on; npctrll from microsoft corp.  or wants to run the ad-on Reg CTRL from mocrosoft what does that mean ? other ones too.

8- do i need to register my computer like i do with the cards for tv's or other stuff?

9- in the useful info page the guy said i need to down load updates how do I and why? not really sure about downloads maintain computer and such.

10-microsoft windows appear says: print Srv32 has stopped working

11-free down loads what does that mean what does it do to my pc

12- windows pop-up with registry & file system errors

13- long wait for internet to connect.

14-windows explorer has stopped and is restarting, does this a lot.

15-Advanced INF Installer-Error unregistering the OCX . what is this ? only did it once should i be concerned.

16- failed loading dellskin-0ShellCSS required-d SScommon/Skins/dell/skinCSS directory this happened just once did i do some thing wrong?

17-windows errors -pc-test.com/mocrosoft-win.  appeared once. what does that mean?

18-active x and plug-ins how do they work

19-have a  hp printer scanner copier  psc 2175 all in one with digital camera  photosmart 430 series bought it to print photos when i did'nt have a pc but not can't use cause it's not vista compatible i think any suggestions. how to set it up?

 N E WAYS  THAT'S MY STORY :  like to watch fancast for tv shows and other other  sites for viewing shows but do not really do anything to  the computer.  my kids just play games email  visit their myspace page really. All i do is serf the net i have comcast high speed internet with mcafee security. I have no files or any thing just look at sites no spread sheets or anything used , just got this computer and learning how to use and understand terms.  i  am searchin your database for some anwsers but need help with some of the other stuff please can anyone help with one or all of my minor problems.  I can still surf the net but some times these problems occur and i don't know what to do  or why it's happening. i think i did every thing with my mcafee center like apply parental control or scan for viruses would like  to  be able to save print  and other stuff but afraid to do more because of these minor headaches. please some one  help  MAY GOD BLESS YOU A ZILLION TIMES OVER!!!!!!!!
THANX   TIMES ZILLION  IN ADVANCE  FOR YOUR HELP OR SIMPLE ADVICE.  HOTBOT3808

[patio]

You are infected...
Travel Here  and follow the instructions and post the logs in the Virus and Spyware section.
One of our Malware Specialists will be along shortly.

[naresh.techie]

Potentially harmful PC advice removed.

If you have any questions PM evilfantasy.

[hotbot3808]

you say chec if I have an always on internet connection, what is that, how do I disconnect it?

[cryhelp]

You are infected...
Travel Here  and follow the instructions and post the logs in the Virus and Spyware section.
One of our Malware Specialists will be along shortly.

You will be much better off to follow those instructions.

[evilfantasy]

If you receive advice from someone other than the approved Malware Removal Specialists, you do so at your own risk.  We are not responsible if you take potentially inaccurate/harmful advice from someone who is not a designated helper.  Anyone interested in joining the crew must have a good amount of experience and submit references to CBMatt (Chris) in a PM.  References will be checked.  Others posting advice without approval are subject to have their posts removed immediately as the wrong advice is too risky.  We welcome new helpers so if you are interested, follow the above guidelines.

naresh.techie we appreciate the help but we have a standard cleaning procedure that has been approved by the staff at CH.

hotbot3808, where there is one infection there are usually more that are hidden. Please use the links provided, post the logs and we will be sure that ALL of the malware is gone and not just the ones you are seeing.

[hotbot3808]

ok I hope this is how and where I'm supposed to post my results  for MUCH APPRECIATED HELP FROM ALL YOU GUYS THAT CONTRIBUTED YOUR TIME AND ADVICE TO SUCH A COMPUTER DUNCE.  well i did the recommended steps for OMG my virus. I don't know about computers but every one knows that viruses areBAD . I pray that the steps I took to remove them really worked.  They even took them off the desktop all except one. Should I do the steps over or just run the virus scans again./ I'm really not sure what I'm even talking about. I know I tried the process the best I could. I do know that all this is totally confusing hopefully I  can save some money and take a class. For now this computer hope site is the ABSOLUTE BEST YOU GUYS DESERVE LOTS OF PRAISE.  PRAISE TO YOU!!!!!!!!

[recovering space - attachment deleted by admin]

[evilfantasy]

Good job so far. Still some work to do...

Download ATF Cleaner by Atribune
Alternate Download link
 
Make sure that all browser windows are closed

Windows Vista users: ATF-Cleaner must be Run as an Administrator
Double-click ATF-Cleaner.exe to run the program.

• Under Main Select Files to Delete choose: Select All.
  
• Click the Empty Selected button.
  
• If you use Firefox browser click Firefox at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
  
• If you use Opera browser click Opera at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords, please click No at the prompt.
  
• Click Exit on the Main menu to close the program.
  

Important: Restart the computer before continuing.

----------

Download Combofix by sUBs from one of the below links.
(Try all three if necessary)

• Link #1
  
• Link #2
  
• Link #3

Important! Combofix.exe MUST be saved to and ran from the Desktop.

• Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting Combofix.
• Important! Temporarily disable your antivirus, script blocking and any antispyware real time protection before performing a scan.
  • Click this link to see a list of security programs that should be disabled and how to disable them.
    
  • If yours is not listed and you don't know how to disable it, please ask.
• Warning: Combofix disconnects your computer from the internet. The connection is automatically restored before Combofix completes its run.
  
• Double click combofix.exe & follow the prompts.
• Choose Yes to accept the Disclaimers.

• When finished, it will produce a log for you.
• Post that log in your next reply.

Warning: Do not mouseclick combofix's window while it is running. That may cause it to stall

• If Combofix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your computer.
  
• Important: Remember to re-enable your antivirus and antispyware before reconnecting to the Internet.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

If needed, see this Combofix tutorial with screenshots that will detail the downloading and running of combofix more thoroughly.

----------

Next post add
Combofix log

[hotbot3808]

OK guys slight problem ;
 hey! naresh.techi,    there is no msblast file where I looked. could it be under another  name . stuck. more info please. computer restarted again last night.



hey! evilfantasy,
did the ATFCleaner; results were , done cleaning ATF has freed 59.180 mbs


ok don't know where or how to disable script blocking.
tried to disable mcafee after right clicking on icon no such luck. not able to choose exit , now what ? other antispyware? is that the superantispyware on my desktop and the antimalware you said download. confused . not sure what else to do. hotbot 3808

[evilfantasy]

hey! naresh.techi,    there is no msblast file where I looked. could it be under another  name

That is bad advice and I am removing it. I suggest you follow my instructions. If you are going to follow multiple instructions let me know and I will with draw from helping as it could potentially destroy your PC.

Just try to run Combofix, if your AV stops it let me know and we will run it another way.

[hotbot3808]

hey guys I am truly sorry for offending any one  just trying to get some help.

PLEASE EVILFANTASY DO NOT LEAVE ME HANGING!!!!!!!!!

sorry did'nt know I was getting help from some not on computer hope's staff.
so very sorry, I  thought all help was just help.  please stay with me.
how do i recognize computer hope staff.


just a girl with a new computer trying to get some help.

I truly do appreciate the help. DON'T WITHDRAW PLEASE!!!
 need all the help I can get.

well tried the combofix with out the disabling.
went thru ok. what next?HOPE YOU CONTINUE TO HELP
THANX THANX THANX THANX THANX THANX TRILLIONS MORE!

[recovering space - attachment deleted by admin]

[hotbot3808]

HEY STILL HAVE ICON THAT SAYS TROJAN.WIN32.BLACKBIRD. ISN'T THAT ONE OF THE BAD FILES. SAW IT 'S NAME ON ONE OF THE LOGS.

[hotbot3808]

QUESTION THESE LOGS ARE SHOWING NAMES OF MY SELF AND FAMILY SHOULD'NT THIS KIND OF STUFF BE HIDDEN OR FOR YOUR EYES ONLY. NOT A PROBLEM JUST CURIOUS.

[evilfantasy]

THESE LOGS ARE SHOWING NAMES OF MY SELF AND FAMILY

True, but nobody knows what state or country you might be in. We take all precautions to ensure that nothing too revealing is in any of the logs we request.

I won't stop responding until all is clear, just please don't look for the "quick fix" when it comes to big malware problems. If it were that easy to remedy there wouldn't be hundreds of help forums on the net....

CH doesn't 'advertise' who is staff. Although under my user name it says "Malware Removal Specialist" so people in this forum will know who is approved to give advice.

I'm looking at the CF log now, give m ea few minutes to go through it and I will post back.

[evilfantasy]

Delete these files/folders, as follows:

1. Go to Start > Run > type Notepad.exe and click OK to open Notepad.
It must be Notepad, not Wordpad.

• Click Start , then Run
  
• Type notepad.exe in the Run Box.
  

2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C

Code: [Select]

KillAll::

Folder::
C:\Users\All Users\xkhgzgvk
C:\Users\All Users\guqwlhse
C:\ProgramData\xkhgzgvk
C:\ProgramData\guqwlhse

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"uvxttdix"=-
3. Go to the Notepad window and click Edit > Paste
4. Then click File > Save
5. Name the file CFScript.txt - Save the file to your Desktop
6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!



ComboFix will begin to execute, just follow the prompts.
After reboot (in case it asks to reboot), it will produce a log for you.
Post that log (Combofix.txt) in your next reply.

Note: Do not mouseclick combofix's window while it is running. That may cause your system to freeze

----------

Next post add
New Combofix log

Tell me how things are now.

[hotbot3808]

ok did the steps got to the combofix window, followed prompts,  yes to disclaimer  window says scanning for infected files some blue screen appeared  then shut down.did't get to create log. same one on desktop also I  did this twice something changed the toolbar where i type mywww's .com has disappeared after i did the steps .can't get it back.

[evilfantasy]

Go to C:\combofix.txt and see if the log is there.

Combofix sets a new restore point before doing it fix so if needed do a system restore to get everything back to normal.

[hotbot3808]

OK REMEMBER NOT COMPUTER LITERATE. SYSTEM RESTORE? GONNA LOOK IT UP IN YOUR DATABASE TRY IT AND POST BACK.LOOKING FOR COMBO FIX .
PLEASE PLEASE BE PATIENT.TRYING TO GET COMPREHEND ALL THIS STUFF. I'M PROBABLY THE MOST ILLITERATE COMPUTER OWNER YOU DELT WITH SO PLEASE DON'T ABANDON ME. THANX EVILFANTASY.

[evilfantasy]

Use System Restore to Undo Changes if Problems Occur

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

[hotbot3808]

OK I FEEL HELPLESS. COMBOBATCH AND COMBO-fIX.SYS IS THERE. NOTHN ABOUT LOGS. SHOULD i TRY THE STEPS OVER.  SO LOST. I KNOW YOU NEED THIS STUFF TO HELP.

[evilfantasy]

From the desktop open My Computer, then open Drive C and look for C:\combofix.txt. Open it and copy/paste the entire log into the next reply (if the log is there)

[hotbot3808]

WELL HERE'S WHAT I FOUND WHEN I DID WHAT YOUN SAID
THE FOLLOWING  SAID TEXT DOCUMENTS. I HOPE THIS IS IT.

THERE WERE OTHER COMBO FIX STUFF BUT THESE ARE THE ONLY ONES THAT SAID TEXT AND HAD WHAT LOOKS LIKE A LOG ICON NEXT TO THEM.

[recovering space - attachment deleted by admin]

[evilfantasy]

Good job, thats what we needed.

Delete these files/folders, as follows:

1. Go to Start > Run > type Notepad.exe and click OK to open Notepad.
It must be Notepad, not Wordpad.

• Click Start , then Run
  
• Type notepad.exe in the Run Box.
  

2. Copy the text in the below code box by highlighting all the text and pressing Ctrl+C

Code: [Select]

KillAll::

Folder::
C:\Users\All Users\xkhgzgvk
C:\Users\All Users\guqwlhse
C:\ProgramData\xkhgzgvk
C:\ProgramData\guqwlhse

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"uvxttdix"=-
3. Go to the Notepad window and click Edit > Paste
4. Then click File > Save
5. Name the file CFScript.txt - Save the file to your Desktop
6. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!



ComboFix will begin to execute, just follow the prompts.
After reboot (in case it asks to reboot), it will produce a log for you.
Post that log (Combofix.txt) in your next reply.

Note: Do not mouseclick combofix's window while it is running. That may cause your system to freeze

Next post
Combofix log

Also let me know how things are now.

[hotbot3808]

OMG SORRY I FORGOT TO POST THE RESULTS OF YOUR PATIENT, CAREFUL, CONSIDERATE AND MOST APPRECIATED WORK

WELL IN MY FIRST POST I RAN DOWN ALL MY PROBLEMS AND SO FAR HERE'S THE END RESULT

1-5-GREAT
6 -HAVE NOT SEEN THIS ICON ANYMORE
7-OK
8 -I'M SURE I NEED TO REGISTER MY COMPUTER
9-I THINK I GOT THE JEST THAT UPDATES ARE GOOD, RIGH?
10-17-OK
18- SEARCHING YOUR  DATABASE TO UNDERSTAND
19- STILL NEED HELP FOR THIS ONE, KIDS NEED TO TYPE A BOOK REPORT CANT PRINT WITH NO PRINTER HOOKUP INFO


SEEMS THAT ALL'S WELL FOR NOW

 WELL TROJAN.WIN32.BLACKBIRD STILL ON DESKTOP

YOU ARE THE ABSOLUTE BEST EVILFANTASY FREE COMPUTER HELP AND HOPE FOR ALL WELL THAT IS TOTALLY AWESOME AND I AM THANKFUL FOR YOUR MOST WONDERFUL HELP.

THANX AGAIN AND AGAIN INFINITY. YOU ARE TRULY  AWESOME

ANY ONE SEE THIS POST PLEASE  REMEMBER TO THANK THESE HEAVEN SENT ANGELS FOR ALL THE TIME AND PATIENCE THEY RESERVE FOR ALL OF US IN NEED OF HELP.

I NE1 HAS FAILED TO THANK ANY STAFF I GLADLY DO SO FOR THEIR SAKE.

WELL HERE'S THE RESULTS OF THE LAST COMBOFIX LOG LOOKS THE SAME BUT I HOPE THIS IS WHAT YOU NEED.






[recovering space - attachment deleted by admin]

[Carbon Dudeoxide]

Woah, turn off caps lock. It makes your posts hard to read.

[evilfantasy]

Thats the same log as you posted earlier.

I need the new one from after the instructions in Reply # 22 http://www.computerhope.com/forum/index.php/topic,57360.msg362238.html#msg362238

[hotbot3808]

OK did the steps 4 times looked for logs all same as before.

here is one with date modified as when I  did the steps but it is under type; shortcut the others are the previous sent.

[recovering space - attachment deleted by admin]

[hotbot3808]

OK new problem did the system restore from point before tool bar changes and did not restore successfully.

did many no such luck .

windows screen not showing my google toolbar  would like to get it back I could access my time line from there, now I can't.
 also windows slowly loading now.

this is aweful.

every thing was going good.

[evilfantasy]

Thats still the same log. Is combofix starting to run and then creating a new log when you drag the notepad into it?

[hotbot3808]

OK I don't know what's going on, I'm doing the steps and not sure if log is being created.  found the notepad that's being dropped but no log.  looked for combofix search under c:\combofix.txt this is all I got attached below. different date created is all I can see. different date for combofix is created as file folder but not a text doc.

PLEASE BE PATIENT. Desperately trying to get this stuff right.
very frustrating for me and probably for you as well.
THANX N E WAY.

[recovering space - attachment deleted by admin]

[evilfantasy]

Download OTMoveIt2 by OldTimer

• Save it to your desktop.
  
  
  • Double-click OTMoveIt2.exe to run it.
    
  • Copy the lines in the codebox below.

Code: [Select]

C:\Users\All Users\xkhgzgvk
C:\Users\All Users\guqwlhse
C:\ProgramData\xkhgzgvk
C:\ProgramData\guqwlhse
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\uvxttdix

• Return to OTMoveIt2, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste

• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) and paste it in your next reply.
  
• Close OTMoveIt2

[hotbot3808]

I 'm so THANKFUL you're sticking in there with me to get through all this , what I call computer madness.

well here is what I got after the steps you requested. Hope it helps you help me.

Then maybe we can fix my other problems and I can enjoy using my computer.

[recovering space - attachment deleted by admin]

[evilfantasy]

Use the Kaspersky Online Scanner

• Click Accept.
  
• Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
  
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
  • Extended
• Scan Options:
• Scan Archives
  
• Scan Mail Bases

• Click OK & have it scan My Computer

When the scan is done, in the Scan is complete window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.

To obtain the report:
Click on: Save Report As...

• Next, in the Save as prompt, Save in area, select: Desktop.
  
• In the File name area, use KScan, or something similar.
  
• In Save as type: click the drop arrow and select: Text file [*.txt]
  
• Then, click: Save

Please copy and paste the Kaspersky Online Scanner Report in your next post.

[hotbot3808]

finally found this text , IE put it in temp files and had to learn how to find it.

Sorry it took so long, hope this helps you.

P.S Trojan.WIN32.Blackbird still on desktop even though report says no infection, Is that not one?

[recovering space - attachment deleted by admin]

[evilfantasy]

Can you attach a screenshot of the desktop?

How to take a screen shot

• Open up your Web Browser.
• Or from the desktop. (for desktop screenshots)
• Look on your keyboard and there should be a button (usually in the top right corner) that reads PrtSc or Print Screen, press that button.

• Once the PrtSc button is pressed, Open up Microsoft Paint.
  • Click Start
    
  • Click Run
    
  • Type in MSpaint
    
  • Press Ok.

• Once Paint is open
• On the Menu bar click Edit > Paste

• On the menu bar click File > Save as...
  
• Choose the Save as type click the drop arrow, and choose Jpeg
  
• Choose the save to location as the Desktop.
  
• The click Save.

[hotbot3808]

WOW! THANX Evilfantasy That was cool learning how to take a screen shot of my desktop. hope I remember for future reference.

Yeah for the other stuff too.

here is the attachment.

after combofix I still haven't gotten  bac regular time  and my regular goggle toolbar  with access to  browse my timeline ,  where I can see the sites my kids have visited. That was a important bar for me. it did not return after did the  system restore point
just a quick mention. If this is something that we will tackle after wards, sorry for the mention.

[recovering space - attachment deleted by admin]

[evilfantasy]

Right click it and choose Properties.

Take a screenshot of the properties box and post it here.

[recovering space - attachment deleted by admin]

[hotbot3808]

I hope this is what you mean or I lost.

[recovering space - attachment deleted by admin]

[evilfantasy]

It's just a picture file. Right click it and choose delete. Then run CCleaner.

----------

Let's clear out the programs we've been using to clean up your computer, they are not suitable for
general malware removal and could cause damage if launched accidentally. These steps will also help secure the work you have done.
.

• Click START then RUN
  
• Now type Combofix /u in the runbox
  
• Make sure there's a space between Combofix and /u
• Then hit Enter.

.

.
The above procedure will:

• Delete:
• ComboFix and its associated files and folders.
• VundoFix backups, if present
• The C:\Deckard folder, if present
• The C:_OtMoveIt folder, if present

• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Set a new, clean Restore Point.

.
----------

1. Double click OTMoveIt2.exe to launch it.
Vista users right click and choose Run As Administrator
2. Click on the CleanUp! button.
3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
4. Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
5. Once complete exit out of OTMoveIt2

----------

Clear your infected System restore points. See HERE for instructions.

----------

Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
Here are some great tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.

To prevent unknown applications from being installed on your computer install WinPatrol 2008

Another thing I would suggest installing SiteAdvisor. SiteAdvisor rates sites on business practices and spam.

SpywareBlaster - Secure your Internet Explorer to make it harder for these ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.

Using SpywareBlaster to protect your computer from Spyware and Malware

Check out Keeping Yourself Safe On The Web for tips and free tools to keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

Let me know how everthing is now.

[hotbot3808]

OK did I misunderstand, did you say you wanted this properties screenshot or was the one I attached in post #37 correct.

[recovering space - attachment deleted by admin]

[hotbot3808]

Well did the Secunia scan, results say needed the macromedia flash player 9, but looked for it site only says adobe flash player.

Are adobe and macromedia the same.
tried to install, not successful.

still no toolbar to browse timeline

sorry I think It's called the google toolbar, has the icon to seach web pages and browse timeline throug google desktop.

[evilfantasy]

Use the Adobe Online Uninstaller to get rid of all old remnants.

Then install a Fresh Version

Try reinstalling the Google toolbar or Google desktop, or both.

That last screenshot is different from the first. Is the shortcut still there?

[hotbot3808]

I have Adobe Flash Player ActiveX

Adobe Reader 8.1.2
and  Adobe Shockwave Player
do I get rid of these?

got bac my google tool bar and have desktop, you're the best Evilfantasy.

shortcut of TrojanWIN32Blackbird still there, will use cleaner to rid  and also delete it.

[evilfantasy]

Just do these two steps and everything will be OK.

Adobe Online Uninstaller

Then install a Fresh Version

[hotbot3808]

Every thing seems to be OK you truly have been a tremendous help to me Evilfantasy.

 I'm so extremely  happy I found this site,  had those pesky files on my desktop for weeks, did'nt know what it meant but thankful for the help
 


Will carefully go throug your tips and try to stay safe.

Do I keep the other programs on the desktop and run how often , not sure?
Super-anti spyware , Mallwarebytes and ccleaner?


Should I also delete logs on desktop?

Are you done with me ? do you have suggestions for hooking up printer or  should I continue to search data base?   You're truly the BEST!!!!!!


MORE THANX  FOR YOUR HELP.

[evilfantasy]

Your good to go as far as I can tell.

I have a vendetta against printers so I try to avoid those questions

What search database?

[hotbot3808]

OK uninstalled ADobe flash player Active X
reboot.

tried to install new version and it returned the Active X ,it said the version 9.0.124.0 was installed but not showing in the programs window only Active X reader and shockwave.

database to search for printers is computer hope and hp.

what about logs and programs on desktop?

[evilfantasy]

Adobe should be fine now.

Delete any left over logs.

[hotbot3808]

could a website be slow if not computer freezing again.  not able to exit out of window from game site.

did'nt get info to leave or delete malware programs and how often to run. installed google toolbars but still no timeline showing
contact google help maybe .

[evilfantasy]

could a website be slow if not computer freezing again.  not able to exit out of window from game site.

Have you done a disk defrag lately?

did'nt get info to leave or delete malware programs and how often to run.

Run a malware scan every week or every other week.

installed google toolbars but still no timeline showing
contact google help maybe .

What?

Can you get a screenshot of what you mean?

[hotbot3808]

will do a disk defrag thru mcafee security

will continue with malware programs

have removed many events  to make room for timeline but it only shows this date
 I have been browsing all day but none of it shows in the timeline , timeline history used to  show with each web browse.

[recovering space - attachment deleted by admin]

[evilfantasy]

Honestly I have never seen the timeline so I'm not sure what to think.

Make a post in the Computer Software forum on it. Someone will know in there.

Hopefully the defrag will show some improvement.