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Author Topic: Shut Down Problems  (Read 3803 times)

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Meaze

    Topic Starter


    Greenhorn

    Shut Down Problems
    « on: July 07, 2008, 02:58:21 PM »
    I recently built a new PC and I am having an issue. When I shutdown the PC through the Vista Shut-down option my computer goes through the normal "Shutting down screen" but it frequently does not shut completely down. All fans are still running and the Optical Drives are powered. Their is no hdd activity. Has anyone got any idea what might be causing this? It will eventually shut itself completely off. Sometimes within minutes but often it takes hours.

    Things I have eliminated:

    1)It is not in Sleep/hibernate mode
    2)It is not the mobo
    3)It is not my ram
    4)It is not the HDD
    4)It is not Vista or any of the updates

    My system:

    ASUS P5Q Pro LGA 775 Intel P45 ATX Intel Motherboard
    Intel Core 2 Duo E7200 Wolfdale 2.53GHz
    OCZ StealthXStream OCZ600SXS 600W
    mushkin 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400)
    EVGA 512-P3-N801-AR GeForce 8800 GT 512MB

    Thanks in advance
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    drmsucks



      Specialist

      Re: Shut Down Problems
      « Reply #1 on: July 07, 2008, 08:32:24 PM »
      If you boot to Safe Mode will you get a normal shutdown?

      Has it always done this?

      Is the computer on a network?
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      patio

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      Re: Shut Down Problems
      « Reply #2 on: July 08, 2008, 05:51:44 PM »
      I understand eliminating #1 but how were 2:3:4 and 4 eliminated as possibilities ? ?
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      Meaze

        Topic Starter


        Greenhorn

        Re: Shut Down Problems
        « Reply #3 on: July 09, 2008, 02:24:07 PM »
        2)RMA'd the first board. the 2nd one does the same thing
        3)I swapped out the ram with known good sticks. Same problem
        4)I installed my old Hdd which has xp loaded. Same problem
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        Meaze

          Topic Starter


          Greenhorn

          Re: Shut Down Problems
          « Reply #4 on: July 09, 2008, 03:37:51 PM »
          Quote
          If you boot to Safe Mode will you get a normal shutdown?

          Has it always done this?

          Is the computer on a network?

          I have not tried with safe mode, but I will

          It has always done this

          No it is not on a network
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          drmsucks



            Specialist

            Re: Shut Down Problems
            « Reply #5 on: July 09, 2008, 04:57:50 PM »
            @Meaze: A quick Google search turned up others with this problem but I didn't see any solutions.  :(

            If it shuts down ok from Safe Mode, a driver or 3rd party (non MS) service may well be causing the problem - if driver, likely culprit is video - have you updated the video driver? Updated any others?

            Is there anything recorded in Event Viewer - I think it's still called that in Vista; I'm on my XP side, I'll boot to Vista if you need a path or someone else will provide one. Let me know.
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            If you don't have time to do it right
                            ...when will you have time to do it over?

            Meaze

              Topic Starter


              Greenhorn

              Re: Shut Down Problems
              « Reply #6 on: July 09, 2008, 05:11:52 PM »
              Quote
              Is there anything recorded in Event Viewer


              Could you please explain to me how to find my event viewer and what to look for? I have also googled this and found that it may indeed be a software issue and not a hardware issue
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              drmsucks



                Specialist

                Re: Shut Down Problems
                « Reply #7 on: July 09, 2008, 05:55:39 PM »
                Kind of reaching here for any info that will shed some light on this issue.

                Click Start and enter Event Viewer, click on System, scroll to a time slightly before a prolonged shutdown event, is anything noted as you move through time to shutdown? If you click on an item in the top pane, an explanation will appear in the bottom pane.
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                If you don't have time to do it right
                                ...when will you have time to do it over?

                drmsucks



                  Specialist

                  Re: Shut Down Problems
                  « Reply #8 on: July 09, 2008, 05:56:33 PM »
                  What about Safe Mode? Did it shutdown correctly?
                  Logged
                  If you don't have time to do it right
                                  ...when will you have time to do it over?

                  Meaze

                    Topic Starter


                    Greenhorn

                    Re: Shut Down Problems
                    « Reply #9 on: July 09, 2008, 06:06:09 PM »
                    I am at work right now. I will try safe mode when I get home. I appreciate all the help
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