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Author Topic: HELP: Cannot access certain websites  (Read 5265 times)

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Primo331

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HELP: Cannot access certain websites
« on: July 11, 2008, 12:31:55 AM »
Hello. Let me start out by saying that I am not the most Tech-Savy guy out there, but I do know a bit about computers. My computer is custom built and has not had any major problems until now.

Last night, i rebooted my computer because it was acting funky, when i tried to reaccess the websites i was on (myspace, dictionary.com, google) there was no action taken at all. I am currently using the latest version of Modzilla firefox. I will go to open firefox, and it will load my homepage with ease, then when i type in a URL, it just sits there, with the 'loading' action in the upper righthand corner. What websites usually load in less than 2 seconds, now will not load within 3 hours.

What's worse, is that some websites do infact work with ease, like youtube, this one, and several other 'low traffic' websites.

I have pinged myspace, dictionary.com, and google, all returning packets within a short amount of time. It was then that I did a virus scan and discovered I was infected with the Vundo Trojan. I figured that this would be the problem, so I spent the past 5 hours getting it off my machine with a combination of Spybot Search & Destroy and manual removal. I am 95% sure that it is fully removed as Spybot doesn't list anything, and I haven't gotten any annoying popups lately.

After I removed Vundo, I attempted to retry accessing myspace again, but the same thing happened. I tried opening firefox in safemode, and i also tried putting the entire computer in safemode, both of which didn't work.

This problem occurs with Firefox and with Windows Internet Explorer. Please help.

Thanks for reading!

Broni


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Re: HELP: Cannot access certain websites
« Reply #1 on: July 11, 2008, 08:22:22 PM »
Let's make sure, your computer is clean, first.

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT  FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
          o Close browsers before scanning.
          o Scan for tracking cookies.
          o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
          o Click Preferences, then click the Statistics/Logs tab.
          o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
          o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
          o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Download HijackThis:
http://www.snapfiles.com/get/hijackthis.html
Post HijackThis log.