internet explorer/mozilla won't connect but AOL IM will

[mggreco]

Hi All.

My computer suddenly stopped connecting to the internet.  I have a strong wireless signal and my AOL IM works but whenever I open Mozilla or Internet Explorer I get an error message (basically as if I wasn't connected to the internet).  I do not have an anti-virus software installed (I've read that this has been an issue for many people).  Also, I am using Windows 2K.  I am really confused as to what is going on and how to fix this problem.  I had my roommate try to use the same connection and she had no problem so it for sure is my computer and NOT the router/internet connection.

I appreciate any help you have to offer as I am desperate!

Thanks.

[drmsucks]

whenever I open Mozilla or Internet Explorer I get an error message

What exactly is the error message?

[mggreco]

It is the error message that you usually get when you aren't connected to the internet but you try to reach a webpage.  Basically says:  check your internet connection.  check your firewall settings... this just shows up in the web page browser, not a pop up or anything.  Do you know which one I am talking about?

[drmsucks]

Do you use ZoneAlarm firewall? Did you update Windows through Windows Update right before this problem started? Did this problem start in the last several days?

If the above answers are "Yes." you can thank MS for killing your internet access. The Update KB951748 conflicts with ZoneAlarm and ZA reacts by blocking all internet access.

The solution is to: a) Uninstall KB951748, b) shutdown ZoneAlarm, c) temporarily set ZoneAlarm 'security level' to medium, re-start ZA. You should now have internet access. Update ZA then re-install KB951748.

To uninstall KB951748: Start>Control Panel>Add/Remove Programs>ensure that the check box at the top of page (Show Updates) is checked>Scroll through the list to KB951748>Uninstall>re-boot.

Let us know if this fixes your problem.