I work at an ISP and we have a customer we have been working with for about a month. What is happening is she can connet to us with her username/password and work early in the morning from about 5/6ish to 9 or 9:30 because she gets on the internet and plays music off there while she gets ready for work. She said she can get on and it works perfectly fine but when she tries to get on at noon or even 10 or so it shows her username is still connected but it will not let her browse the internet. It is that way for the rest of the day all through the night until the next morning and she can get back on. We have tried everything we can think of and nothing works..we can connect our laptop at her house and it works fine. We were thinking that it could be a timed schedule on our antenna but we use Canopy antenna there and it the history of us using it, it has never had a timed schedule..so if anyone knows what this is or has any suggestions please let me know.
For some information she is using vista dont think she has SP1 on it but not sure and we have tried going through a router incase her pppoe client is hosed, have tried rewiring cables, changed euipment out and none of this works.