Microsoft Websites Have Become A No Go :(

[toby77toby]

Ok. Recently I've had a wireless router installed. Its connected to my main PC in my study. And then i also have another computer in my room which is connected to it. Connection to the internet is fine.
On my main PC in the study i use Firefox. On the PC in my room i use Internet Explorer.

My problem is that since I've had this wireless router i haven't been able to use MSN, or any microsoft related websites (msn.com/hotmail.com) or myspace. And there are other now inaccessible sites.

Ive checked the host files and theres nothing wrong with them. Ive uninstaled and reloaded both firefox and internet explorer on the two computers. And I'm still at a lose.

Anyone out there that's got any suggestion at all. I'm willing to try anything. Almost.

[kpac]

Try downloading CCleaner and delete all temporary internet files and cookies.

Does this help?

[Carbon Dudeoxide]

Try downloading CCleaner and delete all temporary internet files and cookies.

Under Internet Explorer, Firefiox and System.

[toby77toby]

Sorry guys nope that hasnt helped

But it got rid of 119.2MB of crap. Thanks for that, it goes alot faster now.

But it hasnt help towards my little problem.

[kpac]

Could it be your firewall if you have one installed?

Try going to the command prompt (run > "cmd"/"command") and type "ping microsoft.com" (without qoutes).
Try a few of the websites that dont work, by changing "microsoft.com" to the website name. You should get a reply from the websites. (It should say "reply from".....)

Good luck. 

[toby77toby]

Could it be your firewall if you have one installed?

Try going to the command prompt (run > "cmd"/"command") and type "ping microsoft.com" (without qoutes).
Try a few of the websites that dont work, by changing "microsoft.com" to the website name. You should get a reply from the websites. (It should say "reply from".....)

Good luck. 

Heres what it said from me trying that ^^

Microsoft Windows XP [Version 5.1.2600]
<C> Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\pc>ping microsoft.com

Pinging microsoft.com [207.46.232.182] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 207.46.232.182:
      Packets: Sent = 4, Received = 0, Lost = 4 <100% loss>,

C:\Documents and Settings\pc>


So i tryed it again with another site that im not able to get on.

C:\Documents and Settings\pc>ping myspace.com

Pinging myspace.com [216.178.38.116] with 32 bytes of data:

Reply from 216.178.38.116: bytes=32 time=167ms TTL=245
Reply from 216.178.38.116: bytes=32 time=174ms TTL=245
Reply from 216.178.38.116: bytes=32 time=166ms TTL=245
Reply from 216.178.38.116: bytes=32 time=170ms TTL=245

Ping statistics for 216.178.38.116:
      Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
      Minimum = 166ms, Maximum = 174ms, Average = 169ms

C:\Documents and Settings\pc>


I dnt really understand that but i thing it means myspace should be fine and theres something wrong with microsoft.
So i tryed myspace.com and im still unable to access it.

Ive had alook at the Windows Firewall and everything seems alright to me.

[kpac]

Aah... Im not sure what it could be. It could be a virus/spyware.

A few weeks ago I couldnt open some websites either, so I used Spybot Search & Destroy. It found a trojan that was blocking access to some websites in Firefox and IE. It basically changed the settings completely.

Try not to worry though, but I would recommend you downloading Spybot S&D through the link above and checking for any malware. But be patient as it can take about an hour to finish the scan.

If it finds any problems, I think you should just select "fix selected problems".

If you are in any doubt, post a new topic in the Computer Viruses and Spyware Board.

Good luck and I hope it works out. 

[piaaz]

Just to add other members comments......

Open IE, go to Tools / Internet Options / Advance and scroll down the list and remove the check mark off of "Show friendly HTTP error message", exit and relaunch IE and go to Microsoft.com , and post the error message here.

Another piece of info, lots of web servers deny ping request and Microsoft.com is one of there so don't rely on ping request results.

Cheers

[kpac]

Open IE, go to Tools / Internet Options / Advance and scroll down the list and remove the check mark off of "Show friendly HTTP error message", exit and relaunch IE and go to Microsoft.com , and post the error message here.

Another piece of info, lots of web servers deny ping request and Microsoft.com is one of there so don't rely on ping request results.

But, it happens in Firefox as well, so its not IE.

[toby77toby]

Aah... Im not sure what it could be. It could be a virus/spyware.

A few weeks ago I couldnt open some websites either, so I used Spybot Search & Destroy. It found a trojan that was blocking access to some websites in Firefox and IE. It basically changed the settings completely.

Try not to worry though, but I would recommend you downloading Spybot S&D through the link above and checking for any malware. But be patient as it can take about an hour to finish the scan.

If it finds any problems, I think you should just select "fix selected problems".

If you are in any doubt, post a new topic in the Computer Viruses and Spyware Board.

Good luck and I hope it works out. 

No success with that.

[toby77toby]

Just to add other members comments......

Open IE, go to Tools / Internet Options / Advance and scroll down the list and remove the check mark off of "Show friendly HTTP error message", exit and relaunch IE and go to Microsoft.com , and post the error message here.

Another piece of info, lots of web servers deny ping request and Microsoft.com is one of there so don't rely on ping request results.

Cheers

Tryed and it doesnt get as far as microsoft.com so doesnt display an error message for me.

[toby77toby]

I run a Network Diagnostics for Windows XP to see if that could bring some light onto the problem. This is what i got...

Last diagnostic run time: 07/23/08 00:31:37 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out 
warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out 
error Could not make an HTTPS connection.
info Redirecting user to support call
info Redirecting user to support call
 


DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

 


Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: 
info This computer has the following default gateway entry(ies): 192.168.2.1
info This computer has the following IP address(es): 192.168.2.3
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK
 


IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed
 


IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.2.3
 


Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to connect = belkin54g.
Wireless - Radio off

info Valid IP address detected: 192.168.2.3
Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR

 


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.
 


Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=SiS 900-Based PCI Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Belkin High-Speed Mode Wireless G USB Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected
 


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation timed out 
warn HTTPS: Error 12002 connecting to www.passport.net: The operation timed out 
error Could not make an HTTPS connection.
 



It means nothing to me. Anyone able to enlighten me.
Thanks for all your help so far guys. Much appreciated.

[kpac]

It seems that the network doesnt support or cant connect to secure (https://...../) sites.
In Firefox go to: tools > options > advanced (tab) > encryption (tab). Make sure both checkboxes are ticked under the protocal heading.

Now try going to "https://www.microsoft.com/" (without quotes and dont forget the "s").


Could a "blocked website" list have been created somehow?

[piaaz]

"toby77toby",

This problem is bugging the heck out of me and I'm determined to get around it for you
 
Go to the following site and download / install a software called crossloop (absolutely free and don't register after installation)...after send me a PM with the session key so I could remotely connect to your PC (while you are watching) and try to solve this issue.

http://www.crossloop.com/

Cheers

[piaaz]

toby77toby,

I'm usually on line between 11:00 AM to 5:00 PM EST.....so add me to your MSN account so I could be notify of your on-line status (see PM for more info)


Cheers