Re: Fake Antivirus Virus Help - Jtquad

[Jtquad]

No problem, except i can get a super anti spyware log it wont let the program run - JT

[evilfantasy]

I moved this into a new thread so we can work from here.

Can you get MBAM to run? If not then just post the HijackThis log.

[Jtquad]

I can not get Superanti spyware or hi jack this to run - JT
P.S. Can you delete the other thread i just posted thanks

[evilfantasy]

Do you get any errors when you try to run them? If so what are the errors.

Try this.

Download Deckard's System Scanner (DSS) to your Desktop.
Note: You must be logged onto an account with administrator privileges.
Vista users Right click DSS and Run as Administrator.

• Close all applications and windows.
  
• Double-click on dss.exe to run it, and follow the prompts.
  
• When the scan is complete, two text files will open.
• main.txt <- this one will be maximized
  
• extra.txt <- this one will be minimized
• Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your reply.

[Jtquad]

when i click dss.exe nothing opens. I click it then hit run and nothing it just  goes back to the desktop - JT

[evilfantasy]

Can you restart the PC into Safe Mode to run this next tool?

Download SDFix.exe and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Now then reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
  
• Choose your usual account.
• Open the extracted SDFix folder and double click RunThis.bat to start the script.
  
• Type Y to begin the cleanup process.
  
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard).
  
• Finally copy and paste the contents of the results file Report.txt with a NEW HijackThis log in your next reply.

If SDFix won't run or you get errors, follow the link for instructions on running SDFix How to use SDFix