Sorry about that, I was just comming back to add that I have Windows 98 SE installed.
I tried what they said but as I said I am new to computers and I do not have Windows Explorer under accessories and I don't know how to copy files and am afraid to move things around and make things worse.
I seems to me they know they have a problem so they should be the ones to deal with it not the consumer.
I have been trying to clear this up all day. My Norton 2004 had to be removed to update to this one and now I am without protection! I am angery and they fix it so you can't contact them and let off steam...
I was poking around my computer and found a way to get into Windows Explorer but I found that I already have Norton set up like they are suggesting, I think.
I have All users with Application Data under it then Symantec, then Common Client, Live Subscribe , Live Update and Norton Antivirus listed under Symantec.
Is this not what they are telling me to do??
The more I work on this the more confused I get....